What are the responsibilities and job description for the Automotive Parts Counter Person position at Shields Automart in Paxton?
Overview
Join our dynamic team as an Automotive Parts Counter Person, where you'll be the vital link between our customers and the high-quality automotive parts and accessories they need. This energetic role offers the opportunity to engage with vehicle enthusiasts, service technicians, and retail customers alike, providing expert advice and exceptional service. Your mechanical knowledge, sales skills, and organizational abilities will drive customer satisfaction and ensure smooth inventory management. If you thrive in a fast-paced environment and have a passion for automotive repair and parts management, this position is perfect for you!
Duties
- Assist customers in identifying and selecting the correct automotive parts and accessories, ensuring their needs are met efficiently.
- Manage inventory levels through accurate stock control, stocking, and order fulfillment to maintain optimal product availability.
- Utilize point-of-sale (POS) systems to process sales transactions accurately while handling cash and credit payments with professionalism.
- Provide technical support by applying automotive diagnostics and mechanical troubleshooting skills to advise customers on vehicle systems and maintenance.
- Collaborate with service technicians to ensure timely order fulfillment and seamless parts delivery for repairs or upgrades.
- Maintain organized records using inventory management software (CMMS) and Microsoft Excel to track stock levels, sales data, and order history.
- Demonstrate excellent phone etiquette when assisting remote customers or vendors, ensuring clear communication at all times.
Skills
- Strong mechanical knowledge of automotive systems, repair procedures, and vehicle maintenance practices.
- Proven experience in automotive diagnostics, automotive service, and parts management within a dealership or retail setting.
- Exceptional communication skills in multiple languages (bilingual/multilingual abilities are a plus) to serve diverse customer bases effectively.
- Skilled in negotiation and sales management to upsell products while maintaining customer trust.
- Familiarity with inventory control systems, POS software, CMMS platforms, and retail math for accurate stock tracking and sales analysis.
- Ability to troubleshoot mechanical issues confidently while providing excellent customer service in a fast-paced environment.
- Organizational skills to manage stock levels, order fulfillment processes, and maintain a clean work area efficiently.
Embark on a rewarding career where your technical expertise meets your passion for customer service! We’re committed to supporting your growth through comprehensive training opportunities in automotive repair, sales strategies, inventory management, marketing techniques, and more. Join us today to make a tangible impact in the automotive industry!
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
Work Location: In person
Salary : $18 - $19