What are the responsibilities and job description for the Partner Marketing Operations and Programs Manager position at SHI International Corp.?
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 6,000 Of Them. If You Join Our Team, You’ll Enjoy
The Partner Marketing Programs and Operations Team is a vital part of SHI’s Partner Marketing Organization and is responsible for developing and managing MDF programs. This team brings strategic vision and flawless execution to a diverse mix of partner initiatives, spanning demand generation, sales enablement, digital campaigns, and impactful events that fuel business growth.
The Partner Marketing Operations and Programs Manager will lead, coach, and manage a team of operations specialists responsible for MDF commitment, claiming, collections, and expense reconciliation. The manager will also lead and support MDF programs and proposals, including being accountable for program fair market pricing, building sponsorship proposals and SOWs, creating timelines, setting proof of execution expectations, and mapping stakeholder workflow accountability to ensure the effective creation, management, and execution of MDF Programs that meet SHI and Partner requirements.
Role Description
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 6,000 Of Them. If You Join Our Team, You’ll Enjoy
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
The Partner Marketing Programs and Operations Team is a vital part of SHI’s Partner Marketing Organization and is responsible for developing and managing MDF programs. This team brings strategic vision and flawless execution to a diverse mix of partner initiatives, spanning demand generation, sales enablement, digital campaigns, and impactful events that fuel business growth.
The Partner Marketing Operations and Programs Manager will lead, coach, and manage a team of operations specialists responsible for MDF commitment, claiming, collections, and expense reconciliation. The manager will also lead and support MDF programs and proposals, including being accountable for program fair market pricing, building sponsorship proposals and SOWs, creating timelines, setting proof of execution expectations, and mapping stakeholder workflow accountability to ensure the effective creation, management, and execution of MDF Programs that meet SHI and Partner requirements.
Role Description
- Lead, train, manage, mentor, and upskill operations specialists focusing on partner claiming, AX marketing operations, credit card charges and reconciliation, operational management of work in Asana, POP, promotional item management, on-site event support, and partner portal tasks.
- Manage daily functions of all direct reports, including setting quarterly MBOs, performance/bonus evaluation, ongoing specialist skill development, PTO/Time off, delegation of work, etc.
- Play an integral role in the hiring and onboarding of new team members, including hiring and interviewing, training, developing training materials/cheat sheets, answering questions and escalations, attending/leading partner calls, and facilitating 1:1 meetings with direct reports.
- Lead partner efforts for highly visible programs such as demand generation programs, sales enablement rate cards, customer summits, and sales kickoffs.
- Collaborate regularly with internal departments such as PPSS, Growth Marketing, Business Unit program managers, Events, Digital Marketing, and Accounting to ensure the successful implementation of each MDF program.
- Effectively manage partner program sponsorship trackers in Asana and TEAMS so that all stakeholders are kept informed of program status and held accountable for their individual program contributions.
- Lead, attend, and contribute to program call cadences for programs you are responsible for.
- Take the lead and assist with partner marketing program development, questions, logistics, and
- escalations.
- Regularly follow up with the partner marketing account team on the status of partner commitments for programs you lead.
- Answer programmatic questions for the partner marketing account team on the programs you lead.
- Support events on site.
- Set department processes and procedures alongside the rest of the PM management team.
- Collaborate with finance on marketing MDF-related financials.
- Obtain policy clarification whenever necessary and may use resources available through the Compliance, Human Resources or Legal Dept. to do so.
- Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
- Training: Can proactively seek out areas of improvement, initiate training programs, and contribute to innovative learning methods.
- Innovation: Can lead innovation initiatives, adapt to significant changes in project scope, and drive innovation across teams or departments.
- Reporting: Can proactively gather, organize, and present information to facilitate decision-making and progress.
- Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
- Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
- Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
- Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
- Decision-Making: Can analyze complex information, predict long-term consequences, and make decisions that align with strategic goals.
- Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.
- Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth. - Intermediate
- The ability to effectively utilize applications like Word, Excel, PowerPoint, SharePoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate
- Ability to create clear and effective technical documentation. - Intermediate
- Ability to build and maintain relationships with key stakeholders, ensuring collaborative success and strategic alignment. - Intermediate
- Completed Bachelor’s Degree or relevant work experience required
- 3-5 years of experience in marketing or relevant work experience
- Proficient with Microsoft Suite of products: Outlook, TEAMS, PPT, Excel, Word, Co-Pilot, etc.
- Knowledgeable with Asana.
- Highly proficient with Microsoft Dynamics AX
- Ability to travel 10%
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Salary : $75,000 - $110,000
