What are the responsibilities and job description for the Partner Specialist - HPi position at SHI International Corp.?
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 6,000 Of Them. If You Join Our Team, You’ll Enjoy
A Partner Specialist supports the partner business, acts as a Partner subject matter expert, and will work closely with our sales teams and Partner Account Managers to maintain and grow the partner’s business. The Specialist will solve problems, and answer product, program, and deal registration questions. The Partner Specialist will foster relationships with customers and/or internal staff by communicating their knowledge of a product, service, proposition, or process.
Role Description
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 6,000 Of Them. If You Join Our Team, You’ll Enjoy
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
A Partner Specialist supports the partner business, acts as a Partner subject matter expert, and will work closely with our sales teams and Partner Account Managers to maintain and grow the partner’s business. The Specialist will solve problems, and answer product, program, and deal registration questions. The Partner Specialist will foster relationships with customers and/or internal staff by communicating their knowledge of a product, service, proposition, or process.
Role Description
- Evangelize and promote the Partners’ Brand and drive key marketing initiatives
- Host and attend marketing calls regularly to drive events, activities, and accountability for your Partner
- Design collateral, host webinars, and give presentations to educate on your manufacturer, their offerings, and how we can win with their solutions
- Act as a “go-to” resource for partner sales teams, to answer product, program, and deal registration questions
- Identify customer needs/requirements and recommend appropriate solutions
- Conduct conference calls/meetings with Sales teams, manufacturer Sales teams, and customers to sell partner products and solutions
- Train sales teams on partner products and programs, and how customers can benefit by using their core products
- Stay up to date on new product technology offerings, as well as partner-specific trainings and certifications
- Develop and manage a sales pipeline on an ongoing basis through CRM and Excel
- Execute on marketing campaigns and initiatives aligning with Enterprise and Corp teams as well as marketing and internal social media
- Own and monitor the partners’ Alias or Team Box and manage request by resolving within our Service Level Agreements
- Monitor CRM for submitted Deal Registration requests and submit them to the partner, always maintaining CRM with updates
- Maintain Partners’ Pipeline tracking open Deals and Communicate regularly with Partners, distribution, and sales to ensure forecast accuracy
- Manage necessary reporting, e.g., sales, pipeline, or quote reports for your partner
- Monitor deals listed in the deal tracker, follow up with updates, and keep data current
- Help find recent sales opportunities through all available sources, e.g,. reporting, account mapping, and product displacement
- Review opportunities to drive profitability and ensure that all eligible margin incentives on a deal are being received – e.g,. deal registration and manufacturer promotions
- Keep current on all Partners’ trainings, programs, program changes, and products
- Maintain internal Partners’ pages and all relevant content, including product deals, awards, promo, etc.
- Contribute Content, e.g., partner updates or changes, new products, or promotions, to the Software and Licensing Newsletter
- Be the main point of contact for Order Resolution Issues such as cancellations, returns, incorrect end user or SKU/Quantity, etc.
- Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
- Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
- Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
- Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.
- Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
- Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.
- Creativity: Can demonstrate creativity in problem-solving, considering multiple perspectives and exploring diverse options.
- Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
- Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
- Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
- Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
- Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
- Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
- Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
- The ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment - Basic
- Completed Bachelor’s Degree required
- 1-3 years of experience in a similar role
- Ability to travel up to 10%
- Ability to work flexible hours
- Willingness to obtain and maintain Partners’ Certifications during employment
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Salary : $45,000 - $100,000
