EBusiness Integration Specialist

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

The position is responsible for the successful integration and onboarding of clients to an E-Commerce solution leveraging Procurement Systems. This position will supervise the transfer of clients from the implementation stage to the customer service stage, including driving innovative solutions to improve internal/external customer satisfaction and financial performance. The position supports PunchOut and marketplace experiences through the implementation of digital catalogs, including but not limited to a Static and PunchOut experience.

• Serve as the primary liaison between Sherwin Williams, customers, and procurement systems to ensure that all products and invoicing requirements meet customer standards.
• Partner with the Sales, Finance, and IT teams to ensure to ensure the procure to pay cycle for customers operates efficiently and within customer expectations.
• Collaborate with Digital, Customer Operations and Marketing teams to deliver a best in class PunchOut experience for customers.
• Drives prioritization of work through alignment between sales and supporting operational teams.
• Sets timeline and objectives for customer integrations and billing team to ensure key launch dates are met.
• Primary contact for procurement systems to onboard customers and maintain accounts.
• Identifies needed enhancements to maintain a competitive advantage whether with process, technology, or customer experience.
• Resolve customer issues, system defects and compliance issues.
• Accurately maintains and updates customer account information to assure all locations can access Punchout and receive electronic invoices.
• Develop and maintain process documentation to ensure quality standards and practices are consistent, up-to-date, and communicated across the team.
• Develop and implement automated processes for the maintenance of all supported EDI customers.
• Manage and support a team of 2.
• Maintain customer profiles so that customer information can be easily accessed by various SW departments.
• Monthly and ad hoq reporting.

FORMAL EDUCATION:

Required:

• Bachelor’s Degree or equivalent experience is required in, preferably in Marketing, Supply Chain, Business, eCommerce.

KNOWLEDGE & EXPERIENCE:

Required:

• Minimum 2 years eCommerce and/or marketing experience are required.
• Effective communicator
• Solution oriented mindset
• Must be able to manage many projects at once

Preferred:

• Store/sales knowledge and experience, along with point-of-sale (POS) and Price Record Card (PRC) pricing structure knowledge preferred.
• Experience working with the National/Strategic Accounts Sales Organization and management is a plus/preferred.
• Project Management skillset

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Working directly with all levels of management and field personnel.
• Continuing to update knowledge regarding changes in internal systems and new E-commerce solutions in the marketplace.
• Developing a strong understanding of procurement systems and the type of programming effort required to make changes.

Preferred:

• Project development timelines and successfully communicate these to internal and external stakeholders.
• Determine the most appropriate process for establishing and maintaining customer catalog. Make recommendations for catalog format and content.
• Work with stores and sales group to determine and perform the appropriate course of action to ensure successful EDI transmission and implementation.