What are the responsibilities and job description for the Restaurant Server position at Sheraton?
Restaurant Servers are responsible for taking orders and serving food and beverages to guests. Servers play an important role in guest satisfaction. Servers represent the hotel to all guests, assisting with guest needs, and completing all daily duties and assigned projects utilizing the principles, policies and standards of Hulsing Hotels.
Essential Duties & Responsibilities:
- Ensure guest satisfaction for all guests through proper progression of service sequence.
- Have the ability to service multiple tables and guests in an efficient manner.
- Know all menu item ingredients, be conversant with the cooking techniques of each item, know the correct presentation of each menu item.
- Know how to efficiently operate the POS system.
- In all guest interactions associate must always be professional, accommodating, helpful and friendly.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Performs other duties as assigned.
- High School Diploma or at least one (1) year of previous experience as a food and beverage server or another related field.
- Previous hotel-related or customer service experience desired.
- Must be team oriented, empathetic, friendly and show initiative.
- Must be able to represent the hotel in a professional manner to hotel guests.