Front Office Manager

Job Description.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• To be proficient with office systems to include Lightspeed, MGS, GXP
• Assist with developing specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Assist with implementation of emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Assist with implementation and monitor all brand and corporate marketing initiatives.
• Organize and conduct pre-shift and departmental meetings to disseminate pertinent daily information. Attend other hotel meetings as deemed necessary.
• Investigates guest complaints.
• Ensures that Quality Standards and Services are maintained for Property, Product, and People.
• Is knowledgeable of the Marriott Brand Standards and assist in maintaining brand standards.

Pay: $71,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $71,000