Group Sales Manager

About the Company

The Sheraton San Diego Resort is a waterfront destination with breathtaking views of downtown and the San Diego Bay. We recently completed a $115M renovation complete with 1,065 coastal guest rooms, 130k square ft. of meeting space, 5 newly reimagined food & beverage outlets and so much more! We offer competitive pay and a complete benefits package including health, dental, vision and life insurance, paid time off, 401K retirement plan, Marriott employee travel discount program and complimentary parking!

About the Role

The Group Sales Manager will be responsible for soliciting, maintaining, and overseeing all sales-related activities in the designated sales market. Selling and marketing the repositioning of the $100M resort transformation should filter through every aspect of this critical sales role. Focus on building long-term relationships with sales businesses in their assigned market sources to meet and/or exceed the hotel’s revenue goals and maximum potential.

Salary Range: $80K-$90K annualized. This position is bonus eligible.

Responsibilities

• Exceed established monthly, quarterly, and annual targeted sales goals and profit margins.
• Maintain an active list of accounts to ensure continuous relationship development.
• Maintain knowledge of the industry and trends in the market, particularly amongst competitor sets.
• Pulls through business and achieves revenue goals for all opportunities booking through the Marriott Sales Office.
• Partners with the Marriott Sales Office to book group events within the group booking parameters.
• Up-sells products and services, with the ability to bring the sale to closure.
• Assists with selling, implementation, and follow-through of group sales promotions.
• Coordinates and plans all Familiarization Tours (FAM) and in-market customer events.
• Provides accurate, complete, and effective turnover to Event Management.
• Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts.
• Coordinates site visits and partners when appropriate for in-market sales managers.
• Gathers all important customer data from the account/selling manager to plan appropriately (e.g. customer goals, specific needs, key account info, etc.).
• Track bookings and leads generated from site visits.
• Verifies that the business is turned over properly and promptly for quality service delivery.
• Works collaboratively with off-property sales channels (e.g. Sales Office, Area Sales, and Enterprise Sales Team (EST) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Establishes new client relationships and maintains existing relationships to maximize revenue.
• Actively solicits new business opportunities by prospecting new customers (including groups, travel managers, travel agents, and consumers).
• Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel.
• Actively participates in industry-related organizations. Attends trade shows, community events, and industry meetings to develop business.
• Respond promptly to incoming group sales opportunities that are within pre-defined parameters.
• Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary, and not duplicative.
• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand, etc., and how to sell against them.
• Ensure business booked is within hotel parameters.
• Capture and close the best opportunities for the property based on market conditions and the property's needs.
• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
• Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
• Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
• Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of the property and sales leadership team as appropriate.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Informs and/or updates the executives, management, peers, and subordinates on relevant information promptly.
• Fosters open channels of communication between all employees.
• Participates in the performance appraisal system process, giving feedback when needed.
• Encourages and builds mutual trust, respect, and cooperation among associates.
• Follow all additional duties as assigned by management.

Qualifications

• Understand the mission, vision, and goals of the hotel.
• Must possess excellent communication, follow-up, and organizational skills.
• Must be proactive and have a creative, positive, and focused mentality.
• Strong computer skills and proficiency in Microsoft Office.
• Establish goals and objectives for the department.
• Work cohesively with co-workers and all departments as part of a team.
• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
• Ability to communicate verbally and electronically with guests, management, co-workers, members, and marina tenants.
• Ability to effectively present information to associates, management, guests, members, marina tenants, and the public in one-on-one and group situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to understand guest service needs.
• Ability to stand and walk for long periods of time.
• Ability to push, pull and lift up to 30lbs regularly.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.