What are the responsibilities and job description for the PT Guest Service Agent *Incentive position at Sheraton Pittsburgh Airport?
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting with guest inquiries, and maintaining high standards of hospitality.
*Sign on Incentive! After successful completion of 90 days you will receive $150 dollars and after successful completion of 120 days you will receive $200 dollars and after successful completion of a year you will receive $300*
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain the front desk area, ensuring it is clean and organized at all times.
- Process reservations and cancellations through multi-line phone systems and online platforms.
- Collaborate with housekeeping and maintenance teams to resolve guest issues swiftly.
- Uphold high standards of guest relations, addressing complaints with professionalism and care.
Skills
- Strong background in hospitality management or hotel management is preferred.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Proven experience in customer service roles, particularly in the hospitality industry.
- Familiarity with front desk operations and guest services in a resort or hotel setting.
- Excellent phone etiquette and proficiency in using multi-line phone systems.
- Strong interpersonal skills with the ability to build rapport with guests quickly.
- Attention to detail and ability to work efficiently under pressure. Join us in delivering outstanding experiences for our guests while developing your career in the hospitality industry!
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $300