FRONT DESK AGENT/GUEST SERVICE

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Job Type

Full-time

Description

The Doubletree by Hilton Pittsburgh - Green Tree is currently hiring for the position of Front Desk Agent/Guest Service. Qualified candidates should be dedicated, and self-motivated and willing to work together to maintain the company's high standards of customer service. If you would like to be a part of an environment where teamwork is emphasized, and individual excellence is encouraged then this is the place for you. Doubletree by Hilton Pittsburgh - Green Tree associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.

Duties For This Position Include

• Greeting and checking in guests.
• Answering phones and directing calls.
• Facilitating solutions to guest problems.
• Assisting guests with reservations.
• Being the guest's initial experience with the hotel and setting the stage for the rest of the stay.
  
  

Work Location: In person

Job Type: Full-time

Salary: From $15.00 per hour Benefits:

• 401(k) matching
• Dental Insurance
• Vision Insurance
• Health insurance
• Life insurance
• Employee Discount
• Paid time off
  
  

The DoubleTree Green Tree offers participation in the Hilton Employee discount program that offers heavily discounted rates to employee and family/friends at the Hilton Family of hotels.

Schedule

• 8 hour shift
• Day shift
• Evening shift
• Weekend shift
• Holidays
  
  

Requirements

• Previous Hilton and OnQ operating system experience is a PLUS.
• Checks guests in and out of the hotel.
• Manage guest requests and delegate tasks accordingly with other departments.