What are the responsibilities and job description for the Hotel Front of House Associate position at Sheraton Pittsburgh Airport?
**Overview:**
We are seeking a reliable, customer-focused Front of House Associate to join our hospitality team. This dual-role position combines front desk responsibilities with shuttle driving duties, ensuring guests receive a seamless and welcoming experience from arrival to departure.
Key Responsibilities:
Front Desk Duties:
- Greet guests warmly and provide exceptional customer service
- Check guests in and out efficiently using hotel systems
- Answer phone calls, respond to inquiries, and make reservations
- Handle guest requests, concerns, and resolve issues professionally
- Maintain accurate records and process payments
- Coordinate with housekeeping and maintenance teams as needed
Shuttle Driver Duties:
- Safely transport guests to and from designated locations (airport, local attractions, etc.)
- Assist guests with luggage as needed
- Maintain cleanliness and basic upkeep of the shuttle vehicle
- Follow all traffic laws and safety guidelines
- Keep accurate transportation logs
Qualifications:
- High school diploma or equivalent required
- Valid driver’s license with a clean driving record
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Must be dependable, punctual, and professional in appearance
- Ability to lift up to 50 lbs and assist with luggage
- Must have open availability, including nights, weekends, and holidays
- Must pass a background check and motor vehicle record check
- Must have open availability, including nights, weekends, and holidays
- Must pass a background check and motor vehicle record check
Job Type: Part-time
Ability to Commute:
- Coraopolis, PA 15108 (Required)
Ability to Relocate:
- Coraopolis, PA 15108: Relocate before starting work (Required)
Work Location: In person