Hotel Rooms Controller_ Sheraton Gateway Los Angeles Hotel _ Part Time (Weekends)

We’re hiring!
Sheraton Gateway Los Angeles is looking for a Rooms Controller to join our amazing team.

If you’re organized, detail-oriented, and passionate about hospitality, this is your chance to grow with a fantastic management company.

• Great benefits
• Career growth opportunities
• Be part of a supportive team

Apply today and start your journey with us!

JOB OVERVIEW:

Assign rooms according to guest requests and preferences whenever possible.

DUTIES AND RESPONSIBILITIES:

· Welcome crew in a friendly, prompt and professional manner.

· Pre-register designated crew and prepare key packets.

· Organize and coordinate check-in/pre-registration procedures for arriving groups.

· Review/Track/Accommodate requests for crew room/check-out changes when possible; communicate status to appropriate staff.

· Confirm reservations and cancellations.

· Verify and adjust billing for crew.

· File crew paperwork or documentation.

· Set up/process for crew

· Activate room keys.

· Complete assigned Rooms Controller Checklist

· Identify any over-commitments.

· Perform duplicate reservation checks, block rooms.

· Run daily reports.

· Follow up with crew to ensure their requests or problems have been met to their satisfaction.

· Provide warm, knowledgeable assistance to crew to ensure an effortless and memorable experience.

· Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.

· Communicate any outstanding guest/crew requests or issues to management that may require additional monitoring or follow-up.

· Respond appropriately to guest/crew complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Perform other duties as assigned to provide genuine hospitality and to meet the Sheraton Brand standard.

· Follow the principles of CARE and the Four Disciplines of Associate Success

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent. Basic accounting skills recommended. Microsoft Office recommended. Excellent communications skills, strong knowledge of the Los Angeles area and the desire to help and assist others. Background in Front Desk, customer service, and /or hospitality is preferred. Other languages preferred.

This job requires the ability to perform the following:

· Frequently standing up behind the desk and front office areas

· Carrying or lifting items weighing up to 15 pounds

· Handling objects, products and computer equipment

· Use a keyboard to operate various property management and reservations systems, etc.

Essential:

· Communication skills utilized a significant amount of time when interacting with guests and employees.

· Reading and writing abilities are utilized often. Basic math skills are used frequently.

· Problem solving, reasoning, motivating and training abilities are often used.

· Must be available to work nights, weekends, and/or holidays.

STANDARD SPECIFICATIONS

Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Job Type: Part-time

Pay: $29.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $29