What are the responsibilities and job description for the Front Desk Agent _ Sheraton Gateway Los Angeles Hotel _ Full Time position at Sheraton Gateway Los Angeles Hotel?
We’re hiring!
Sheraton Gateway Los Angeles is looking for a Front Desk Agent to join our amazing team.
If you’re organized, detail-oriented, and passionate about hospitality, this is your chance to grow with a fantastic management company.
- Great benefits
- Career growth opportunities
- Be part of a supportive team
Apply today and start your journey with us!
JOB OVERVIEW:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt and professional manner.
- 80% shift on Lobby Floor.
- Provide warm, knowledgeable assistance to guests to ensure an effortless and memorable experience.
- Support Concierge, Bell person. Responsibilities will range from dinner reservations, transportation assistance, gift suggestions, hotel referrals and more.
- Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned to provide genuine hospitality and to meet the Sheraton Brand standard.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent. Excellent communications skills, strong knowledge of the Los Angeles area and the desire to help and assist others. Background in hotel/resort Front Desk. Customer service, and /or hospitality is preferred. Other languages preferred.
This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 15 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
STANDARD SPECIFICATIONS
Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Job Type: Full-time
Pay: $27.10 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $27
