What are the responsibilities and job description for the Sales Manager position at Sheraton BWI?
Join our dynamic hospitality team as a Hotel Sales Manager, where your leadership and sales expertise will drive the success of our resort’s guest experience and revenue growth. In this energetic role, you will oversee sales strategies, foster strong guest relations, and coordinate with various departments to ensure our property remains a top choice for travelers. Your passion for hospitality management and exceptional customer service will shine as you lead a team dedicated to exceeding guest expectations and maximizing occupancy.
- Develop and implement innovative sales strategies to attract new guests and retain existing clientele, boosting overall revenue.
- Lead, supervise, and motivate the sales team to achieve targets while fostering a positive, high-performance environment.
- Cultivate relationships with corporate clients, travel agencies, event planners, and local businesses to expand our market reach.
- Coordinate with front desk, guest services, and human resources teams to ensure seamless communication and exceptional guest experiences.
- Monitor revenue management metrics and adjust pricing strategies accordingly to optimize profitability.
- Oversee hotel management operations related to sales activities, including budgeting, forecasting, and reporting.
- Ensure compliance with hotel policies, phone etiquette standards on multi-line phone systems, and guest relations protocols to maintain high service standards.
- Proven supervising experience within the hospitality industry, preferably in hotel management or resort settings.
- Extensive hotel experience with a strong understanding of front desk operations, night audit procedures, and guest services.
- Demonstrated expertise in revenue management, budgeting, and human resources within a hospitality context.
- Multilingual or bilingual skills are highly desirable for engaging diverse guests effectively.
- Strong leadership qualities combined with excellent customer service skills and hospitality management knowledge.
- Familiarity with hotel management software systems and multi-line phone systems is preferred. Embark on a rewarding career where your leadership fuels memorable guest experiences! We value energetic professionals who thrive in fast-paced environments and are passionate about hospitality excellence. Join us in creating welcoming spaces that guests love!
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person