What are the responsibilities and job description for the HR Coordinator-HR Service Center position at Sheppard Pratt?
Responsibilities:
- Serves as the first point of contact for HR-related questions via phone, email, or ticketing system.
- Provides support on HR processes such as onboarding, offboarding, employee changes, benefits, leaves of absence, and HR systems navigation.
- Maintains and updates employee records in the HRIS and ensures data accuracy.
- Processes transactions related to job changes, personal information updates, organizational changes, etc.
- Generates standard HR reports and assists with audits or data requests as needed.
- Escalates complex issues to HR specialists or business partners as appropriate.
- Supports compliance with internal policies and relevant labor laws.
- Ensures efficiency of service center operations, technology, and transaction processes.
- Assists in developing and updating knowledgebase articles and process documentation.
- Participates in process improvement initiatives to enhance service center operations.
- HS plus 3-4 years of relevant work experience, Associate’s plus 2-3 years of experience, or Bachelor’s plus 1 year of experience.
- Work requires the ability to:
- effectively communicate both verbally and in writing;
- utilize Excel, Word, Outlook, and PowerPoint with proficiency;
- demonstrate working knowledge of employment laws and practices, practices, and procedures;
- demonstrate attention to accurate detail and timely follow through in past work experience;
- prioritize and organize workload to meet deadlines.
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