Member Experience and Front Desk Coordinator

Posting Number S339P Working Title Member Experience and Front Desk Coordinator FLSA Non-Exempt Pay Grade 3 Advertised Salary $15.00 Position Status Full Time Appointment Length 12 Months Department Wellness Center Job Summary/Basic Function

The Member Experience and Front Desk Manager is responsible for overseeing the front desk operations, providing high-quality customer service, managing social media, closing and opening the building, and assisting with building oversight. This role involves working at the front desk for 37.5 hours a week (evenings and weekends), scheduling and covering shifts, training staff, and maintaining the front desk area. Additionally, the role includes creating social media and maintain active and consistent content, and overseeing the locker management system. The position requires strong organizational, customer service, and instructional skills, ensuring a welcoming and efficient environment for members and visitors.

Key Responsibilities

• Front Desk Management: Oversee front desk operations, schedule staff, manage inquiries and complaints, and maintain a clean and organized front desk and storage area.
• Building Oversight Assistance: Assist with monitoring building conditions, report facility issues, perform walkthroughs, and ensure proper opening and closing procedures.
• Customer Service: Greet and assist members, handle membership issues, create social media content and marketing materials, and ensure excellent service delivery by the front desk team.
  
  

This position is crucial for maintaining the smooth operation of the front desk, enhancing our social media and member experience, and ensuring the overall upkeep and security of the facility.

Minimum Qualifications

1 year management, social media/marketing content creation, and customer service experience

Bachelors degree

Preferred Qualifications

Master's degree highly desired

Posting Date 08/20/2025 Close Date Special Instructions Summary

Job Duties

Description of Job Duties

Responsibilities

• Ensure high-quality customer service is provided at the front desk
• Schedule all front desk shifts and ensure all shifts are fully covered year round
• Assist in thorough training of all front desk staff
• Maintain storage area and ensure the front desk remains organized
• Keep inventory of all supplies and report to supervisor when items are low
• Ensure staff in other areas are staying on track, especially when area supervisors are not in the building
• Monitor pool chemicals, pump room, storms, weight-fitness area, and report issues
• Perform building walkthroughs and report issues
• Complete checklists and fill out incident reports as needed
• Keep employee shout-out board up-to-date with current staff photos
• Assist with employee conduct and recognition programs.
• Help plan and hold in-services and experiences (e.g., employee appreciation) for staff.
• Maintain bulletin boards with relevant information and professional appearance
• Assist admin in facility rental set-up, breakdown, and oversight as needed
• Participate in weekly meetings as scheduled
• Greet and assist members and visitors with a friendly and helpful attitude
• Provide information about Wellness Center membership options, prices, programs, services, and events
• Give facility tours
• Manage locker expirations and clear out lockers and send communication to members regarding expired locker rentals
• Assist with front desk coverage when there are openings in the schedule
• Create social media content daily/weekly and marketing materials, and member experiences (e.g., member appreciation day) under the direction of the Assistant Director
• Responsible for closing and opening the building (see specific schedule)
• Other duties as assigned