Luxury Salon Front Desk & client Experience Coordinator

Luxury Salon Front Desk & Client Experience Coordinator

Washington, DC | Confidential Employer

A prestigious, established luxury hair salon in Washington, DC is seeking a polished, professional Front Desk & Client Experience Coordinator to join our team.

This is an opportunity for someone who enjoys working with people, providing exceptional hospitality, and being part of a sophisticated beauty environment.

Responsibilities

• Welcome and personally assist clients throughout their salon experience
• Answer phones, texts, emails and client inquiries
• Manage appointments and scheduling through Phorest
• Process payments and maintain accurate client information
• Coordinate with stylists and assistants
• Assist with retail sales and inventory
• Help maintain an organized, elevated front-desk environment
• Follow up with clients and encourage rebooking
• Assist with social media and basic marketing initiatives
• Support daily salon operations and administrative tasks

We are looking for someone who is:

• Warm, polished and genuinely service-oriented
• Extremely reliable and punctual
• Organized and detail-oriented
• Comfortable communicating with high-end clientele
• Proactive rather than waiting to be told what to do
• Comfortable learning technology and salon software
• Interested in beauty, fashion, hair and luxury hospitality
• Professional in appearance and communication
• Able to work effectively as part of a team

Previous salon, spa, luxury retail, hotel or hospitality experience is preferred. Phorest experience is a plus.

Compensation

$20–$25 per hour and bonuses for goals reached depending on experience and qualifications.

Full-time position with opportunities for growth.

Location: Washington, DC

Employer: Confidential luxury salon

Qualified applicants will be contacted for an initial interview. The salon’s identity and exact location will be shared with candidates who advance in the interview process.