Customer Relations Specialist

Sheltering Arms and VCU Health have come together to create Sheltering Arms Institute, a non-profit, state-of-the-science destination inpatient rehabilitation hospital and network of outpatient centers. The Institute blends advanced technology, research, and evidence-based clinical care to create an innovative, transdisciplinary model of rehabilitative care. Ranked among the nation’s best rehabilitation hospitals and the top physical rehab provider in Virginia by U.S. News & World Report, our organizational values and approach to care facilitate superior patient outcomes and the realization of Sheltering Arms Institute’s vision to reinvent rehabilitation. To reach that goal, we need talented team members who will contribute to our culture and patient-centric model of care. Our culture statement acts as the blueprint for aligning our choices and actions with our mission and vision. Join us on our journey to reinvent rehabilitation for life beyond limits.

We are currently seeking a Customer Relations Specialist to join our team. This position is responsible for answering inquiries regarding the many services offered by Sheltering Arms. Duties include answering and directing phone calls to appropriate areas. Performing referral intake services for Physicians Clinic and Therapy Services outpatient programs; scheduling initial and follow-up visits for patients; creating and mailing “Welcome Packages” paperwork for new patients; and conducting reminder calls to patients regarding their appointments.

Successful Candidates Will Possess

• Business school or college preferred; high school diploma or equivalent required
• Excellent customer service and computer skills
• Previous call center experience
• Previous experience with health insurance billing or healthcare registration preferred
  
  

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.