What are the responsibilities and job description for the Insurance Specialist position at Shelter Insurance Companies?
Company Description Shelter Insurance® is a mutual property and casualty insurance company offering a broad range of products, including auto, home, life, renters, and various specialty coverages for individuals, farms, and businesses. Products are sold through licensed agents in 14 states, supported by a strong financial foundation and consistently high ratings from A.M. Best for financial strength and operating performance. As a mutual company, Shelter Insurance® is owned by its policyholders and guided by a Board of Directors committed to integrity, continuous improvement, and exceptional customer service. The Shelter Insurance Group has grown significantly since its founding in 1946, now operating in 21 states and including Shelter Life Insurance Company, Shelter Reinsurance®, and AmShield Insurance®. The company’s mission is to provide daily value and to “SHELTER what matters most,” serving customers, communities, employees, and agents with long-term stability and care.
Role Description The Insurance Specialist is a full-time, on-site role based in Jonesboro, AR, responsible for supporting customers and agents with insurance-related inquiries and policy service. Daily tasks include assisting customers with quotes, policy changes, billing questions, and claims-related guidance while ensuring accuracy and adherence to company policies and regulatory requirements. The role involves reviewing coverage options, explaining policy details in clear terms, and helping customers identify appropriate products that meet their needs. The Insurance Specialist will collaborate with agents and internal teams to process applications, maintain up-to-date records, and resolve issues promptly. This position also requires proactive follow-up, use of internal systems and tools, and consistent delivery of high-quality customer service that reflects Shelter Insurance® values.
Qualifications
Role Description The Insurance Specialist is a full-time, on-site role based in Jonesboro, AR, responsible for supporting customers and agents with insurance-related inquiries and policy service. Daily tasks include assisting customers with quotes, policy changes, billing questions, and claims-related guidance while ensuring accuracy and adherence to company policies and regulatory requirements. The role involves reviewing coverage options, explaining policy details in clear terms, and helping customers identify appropriate products that meet their needs. The Insurance Specialist will collaborate with agents and internal teams to process applications, maintain up-to-date records, and resolve issues promptly. This position also requires proactive follow-up, use of internal systems and tools, and consistent delivery of high-quality customer service that reflects Shelter Insurance® values.
Qualifications
- Insurance knowledge: Understanding of property and casualty insurance products, basic policy structures, and coverage options; experience with insurance brokerage or agency operations is beneficial.
- Finance-related skills: Ability to interpret billing statements, premium calculations, and basic financial terminology relevant to insurance policies.
- Communication skills: Clear verbal and written communication, strong listening skills, and the ability to explain complex information in a straightforward, customer-friendly manner.
- Customer service skills: Demonstrated experience in client-facing roles, problem solving, conflict resolution, and maintaining a professional, empathetic approach.
- Additional qualifications: High school diploma or equivalent required; post-secondary education or relevant certifications in insurance or finance are a plus. Proficiency with office software and insurance management systems, attention to detail, and the ability to work effectively in an on-site, team-focused environment.