DUTIES AND RESPONSIBILITIES

• Provide hands-on support for daily FBO operations, including scheduling, resource management, and equipment maintenance, while assisting or serving as an acting Line Service Manager at the specific base.
• Implement and uphold company policies, procedures, and safety standards across multiple locations, while. Findings will be submitted to base GM along with the RVP and SVP of FBO operation.
• Oversee financial performance, labor utilization, inventory control along with quality control inspections.
• Ensure strict compliance with corporate service standards, safety regulations, and security protocols.
• Coordinate and lead line service activities—including fueling, ground handling, and hangar operations—while delivering on-site leadership and support.
• Provide support to bases in the use of various software systems, including troubleshooting issues related to X1, WingWare, JetQC, and Airplx.
• Supervise and mentor line service staff, including conducting performance evaluations, managing disciplinary actions, and supporting employment transitions while serving as the acting Line Service Manager.
• Foster strong professional relationships with team members, location managers, and key stakeholders to promote collaboration and operational alignment.
• Lead or support the hiring, onboarding, training, and scheduling of line service personnel during assignments at various FBO locations.
• Assist in facilitating monthly safety meetings and ensure compliance with safety directives and company policies.
• Perform a minimum of two to three base visits per month, when not supporting a base.
• Provide on-site support for special events at FBO locations as needed, ensuring smooth execution and operational readiness.
• Serve as a key support resource during emergencies, working closely with management and staff to coordinate an effective response.
• Participate as a member of the GO TEAM for new location start-ups, assisting with setup, training, and initial operations.

QUALIFICATIONS:

• Minimum of three (3) years of aviation experience and one (1) year of supervisory experience.
• Extensive knowledge of customer service best practices and operational training.
• Familiarity with Point of Sale (X1) software and the ability to train others.
• Strong leadership, communication, and organizational skills.
• Ability to design, deliver, and manage training programs in both classroom and online settings.
• Familiarity with safety and regulatory compliance standards in aviation.
• Bachelor’s degree in Aviation Management, Training, or a related field (preferred).

WORK ENVIRONMENT:

• On-site presence required with flexibility for travel to multiple FBO locations.
• May involve irregular hours, including nights, weekends, and holidays, to meet training and operational needs.
• Fast-paced environment requiring adaptability and attention to detail.

***SHELTAIR RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” QUALIFIED EMPLOYEES WHO, BECAUSE OF A PHYSICAL OR MENTAL IMPAIRMENT THAT SIGNIFICANTLY LIMITS A MAJOR LIFE ACTIVITY, REQUIRE A REASONABLE ACCOMODATION TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS POSITION SHOULD NOTIFY THEIR MANAGER OR HUMAN RESOURCES***