What are the responsibilities and job description for the Territory Manager position at Shell Mobility & Convenience - Timewise?
Company Overview:
Shell Mobility & Convenience proudly operates over 200 Timewise convenience stores and Shell gas stations in Texas and New Mexico. Our friendly team provides great customer service while supporting our employees with growth opportunities. Shell Mobility & Convenience is based in Houston, Texas and became part of the Shell Group in 2022. Join our friendly and hard-working Team!
Position Summary:
Timewise Food Stores is thrilled to invite enthusiastic and committed individuals to join our vibrant team! We are presently in search of a Territory Manager who is dedicated to delivering outstanding service to our esteemed customers. The Territory Manager assumes responsibility for overseeing the day-to-day operations of their assigned stores.
Responsibilities:
- Lead teams and implement strategies to attain sales, Fuel Rewards, operational KPIs, profitability, and customer service objectives.
- Prioritize daily, weekly, and monthly tasks, fostering a professional work environment and maintaining store conditions.
- Ensure compliance with brand standards, environmental regulations, marketing initiatives, and operational protocols.
- Collaborate with stakeholders to enhance company sales through training, enhanced customer service, and targeted sales strategies.
- Demonstrate sound business acumen in autonomously managing the designated area with proactive initiative.
- Other duties as assigned.
Education and Experience:
- High school diploma or equivalent required; some college coursework or additional certifications in training or retail management is a plus.
- Minimum of 2 years in retail or convenience store management, with experience in training, coaching, or mentoring others preferred.
- Multi-unit management experience is a plus.
- Strong communication and presentation skills, with the ability to effectively convey information to different audiences.
- Proven ability to coach, motivate, and develop others, with a passion for supporting team growth.
- Knowledge of retail operations, customer service standards, and store systems.
- Ability to manage multiple priorities and travel between store locations as needed.
- Proficiency in Microsoft Office Suite and familiarity with e-learning tools or training software.
Physical Requirements:
- Ability to lift up to 20lbs.
- Prolonged periods of sitting, standing and walking.
- Ability to lift 25-50lbs or more.
- Prolonged periods of sitting, standing and walking.
- Ability to travel to store sites 90% of the time.