Helpdesk Specialist

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstation and thin/zero client hardware and networked peripheral devices.
• Receives and responds to calls and/or tickets regarding PC and/or software problems.
• Prioritizes work based on team/member impact and demonstrates strong judgement and analytical skills to resolve issues in a timely manner in order to provide exceptional service.
• Performs on-site support for all IT related incidents.
• Accurately documents instances of hardware failure, repair, installation, and removal.
• Works with the IT team to ensure a high level of system availability and resolution.
• Develops and maintains proper documentation of inventory.
• Accurately documents instances of hardware failure, repair, installation, and removal.

• A bachelor’s degree in a technical field or commensurate work experience is preferred.
• 2-3 years of related experience is preferred.