Sales Event Assistant

Description

Type: Full Time

Hours/Week: 40

Scheduled Hour (one of three Staggered Shifts available): As needed for the business. Expect weekends and working from the road all over the US.

Breaks: Schedule varies as needed

FLSA Status: Non-Exempt

Job Purpose

Responsible and committed to supporting the company’s sales team efforts and assisting logistic needs and interactions with Shelby staff and extended teams as well as dealers and public. Additional responsibilities include maintaining quality relations with existing customers, attending to the desires of new customers, and bringing to fruition new business prospects.

Essential Job Functions

• Develop the knowledge of the company’s product lines, services, and both internal and remote operations to include Mod Shops and the Shelby Performance staff.
• Develop knowledge of the company’s processes and procedures as they relate to the sales and customer in support of our deliverable products and services.
• Builds and maintains quality relationships with existing customers through personal interactions, email, telephone conversations and web postings.
• Become knowledgeable of Shelby product lines, processes and determine where to find answers if you have questions.
• Assist the sales and logistical teams with set up and take down of displays and other duties as assigned.
• Must be able to operate company vehicles and have a valid driver’s license. Must be able to operate a vehicle with a manual transmission.
• Stays abreast of customer needs and ensure that they are cared for by sales and support personnel within the company and dealer programs.
• Maintain a professional attitude with all customers and attend to their desires in a cheerful and proactive manner.
• Maintain an organized filing system on all customer files. This includes all forms, photographs and customer correspondence.
• Completes and submits progress reports on vehicles as they relate to their location and build status.
• Attend company sponsored events as required and present a professional appearance and interactions with all that you come into contact with. Often this will involve after hours social activities and you will maintain a professional representation of the company at all times.
• Provides information and/or follows up on customer issues as required with appropriate team members.
  
  

Requirements

Work Activities

• Assistance: Assisting others, establishing and maintaining interpersonal relationships, communicating with supervisors, evaluating information to determine compliance with standards, organizing, planning, and prioritizing work, ensuring compliance with Shelby standards.
• Organization: Plan and prioritize tasks effectively.
• Interpersonal Skills: Establish and maintain positive relationships with supervisor(s) and team members.
• Documentation: Record and manage information accurately.
• Communication: Use various methods to communicate effectively with supervisors and peers.
  
  

Abilities

• Repetitive Tasks: Perform repetitive physical and mental activities with high accuracy, requires extended periods of sitting and standing for long hours as needed. Face-to-face discussions with peers and/or customers, contact with others (face-to-face).
• Decision-Making: Exercise autonomy in determining tasks and priorities.
• Teamwork: Collaborate with others to accomplish goals, requires meeting strict deadlines, use of electronic mail, telephone conversations, make decisions and solve problems.
  
  

Work Environment

• Indoor/Outdoor: Extensive indoor and outdoor exposure. May encounter distracting noise levels and extreme weather conditions. Will be exposed to noise, vibration, dust, exhaust fumes, paint and other hazardous and non-hazardous materials.
• Independence: Perform job duties independently with minimal supervision. Freedom to determine tasks, priorities and goals.
  
  

Qualifications

• Experience: Should be an automotive enthusiast with a minimum of 3 years professional experience. High school diploma or equivalent education required. High School/G.E.D. A sales background is helpful and customer service experience. A solid understanding of performance vehicles and generally how they operate.
• Drug Screen: Ability to pass pre-employment, random, or reasonable suspicion drug screens.
• Background Check: Ability to pass a pre-employment background check.
  
  

Skills

• Basic Skills: Active learning, listening, critical thinking, basic math, reading comprehension, speaking and writing.
• Social Skills: Coordination, instruction, negotiation, persuasion, service orientation, social perceptiveness.
• Problem Solving: General problem-solving abilities.
• Systems Skills: Judgment and decision-making.
• Resource Management: Effective time management.
• Desktop Computer Skills: Proficient in Excel, spreadsheets, presentations, internet navigation and word processing.
• Knowledge: Clerical procedures, customer service, English language.