Marketplace Logistics Manager

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

The Marketplace Logistics Manager will play a key role in building and managing relationships with third-party logistics providers (3PLs) and vendors that utilize SHEIN’s platform to deliver products. This individual will work closely with internal teams, such as business development, merchant management, and product management, to optimize logistics processes and improve overall fulfillment performance. The ideal candidate will possess strong experience in logistics vendor management, data-driven operations, and marketplace or e-commerce logistics solutions.

We’re seeking a full-time Marketplace Logistics Manager for our Bellevue based corporate office

Job Responsibilities

Logistics Partner Management

• Build, manage, and develop relationships with 3PLs that utilize SHEIN’s vendor services to support marketplace operations.
• Conduct regular performance reviews with logistics partners, evaluating service quality, cost-effectiveness, and on-time deliveries.
• Provide guidance and education to logistics partners and 3PLs on U.S. transportation compliance standards and regulations.

Fulfillment Solution Development

• Partner with the seller business development team to identify and implement efficient logistics solutions tailored for marketplace operations.
• Optimize logistics and shipping models to minimize fulfillment costs for merchants while ensuring service quality and timeliness.

Performance Optimization and Issue Management

• Collaborate with the business development team to identify and resolve logistics performance challenges, such as delays and quality issues.
• Develop and execute improvement strategies to enhance fulfillment performance and improve the customer experience.

Monitoring and Analytics

• Work closely with the data team to develop logistics monitoring systems, dashboards, and performance scorecards for tracking partner and platform-level efficiency.
• Conduct regular business and performance reviews with logistics vendors, leveraging data insights to identify opportunities for improvement.

Creating Merchant Fulfillment Standards

• Work collaboratively with the Merchant Management and Governance teams to establish clear and standardized fulfillment and delivery criteria for all merchants and vendors.
• Mitigate risks related to pickup and transportation by establishing and enforcing operational protocols and clearly defined expectations for logistics vendors and merchants.

System Optimization (TMS)

• Partner with the Transport Management System (TMS) Product Manager team to continuously enhance and adapt TMS capabilities to meet the evolving logistics needs of the marketplace.
• Ensure the system effectively supports order allocation, seamless information flow, and transparency in logistics data across the platform.

Job Requirements

• A Bachelor’s degree or higher in Supply Chain Management, Logistics, Business Administration, or a related field. Advanced degrees are a plus.
• 6 years of proven experience in logistics vendor management, logistics operations, or logistics procurement. Prior experience in developing and managing marketplace or e-commerce logistics solutions is highly preferred.
• Demonstrated expertise in analyzing logistics data and implementing data-driven strategies to optimize supply chain performance.
• Exceptional analytical and problem-solving skills with a strong ability to interpret complex data and turn insights into impactful, actionable outcomes.
• Outstanding stakeholder management skills, with a proven ability to collaborate effectively across cross-functional teams and build strong partnerships with vendors and internal teams.
• Familiarity and hands-on experience with Transport Management Systems (TMS) or other logistics data systems is highly desirable.
• Fluency in English is required; proficiency in Chinese is preferred and will be considered an advantage for the role.

Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Employee discounts
• Free weekly catered lunch
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

SHEIN is an equal opportunity employer committed to a diverse workplace environment.