Associate Privacy Operations Analyst

About SHEIN 

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. 

Position Summary

SHEIN Global Security and Risk Management (GSRM) is a global security organization that oversees security infrastructure, risk management, data privacy, business fraud, governance, and regulatory compliance across SHEIN’s global footprint.  It is composed of a team of security professionals, innovators and thought leaders that have had decades of global security experience, led large scale transformations, and served in Fortune 500 executive roles.

Here, innovation isn’t simply about protecting and defending our company. We develop solutions that are practical today and scalable tomorrow; and we create collaborative teams dedicated to innovation across each of our businesses to share our common values and vision.

We're seeking a full-time Associate Privacy Operations Analyst (Official Title: Associate Privacy Operations Analyst II) for our Los Angeles-based corporate office, who will be responsible for designing and implementing solutions to enhance the efficiency and effectiveness of privacy operational processes.  Additional responsibilities include monitoring and responding to privacy requests from various intake channels coming into our Global Privacy Operations Center (GPOC) to ensure all submitted privacy requests are properly verified, resolved, and escalated as appropriate. 

This Privacy Operations Analyst should have a fundamental understanding of global privacy principles and their practical applications as well as practical experience in applying AI/ML solutions to meet compliance and operational requirements.  This role must collaborate effectively with internal global security, privacy, data protection, engineering, and business stakeholders and must be able to work efficiently in a high paced alert triage environment.

Job Responsibilities

• Gather and document requirements to enhance efficiency and effectiveness of privacy operations processes
• Collaborate with regional and global privacy operations, engineering, compliance, and business functions as needed to design and deliver technical solutions to meet compliance and operational requirements
• Proactively identify opportunities to streamline work processes and enhance operational tools to optimize operational efficiency
• Monitor, respond, and resolve privacy requests across various intake channels in accordance with defined SOPs
• Maintain response and resolution service levels and high availability to meet operational objectives

Job Requirements

• A Bachelor’s degree or higher in information systems, computer science, cybersecurity, or related field of study or equivalent work experience is preferred
• Process optimization experience through AI/ML, preferably in an e-commerce and privacy context
• Knowledge of data privacy standards and regulations such as CPRA, GDPR, LGPD, ISO 27701
• Relevant privacy certifications (e.g., CIPT, CIPP/US, CIPP/E) are highly desired
• Experience in a service desk or similar operational role is desirable
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills, with the ability to translate complex and technical issues to all levels of personnel
• Detail oriented and highly organized, with the ability to thrive in a global, fast-paced environment and prioritize accordingly
• High level of personal integrity, with the ability to professionally handle confidential matters and exudes the appropriate level of judgment and maturity

Benefits and Perks 

• Bonus eligible
• Healthcare (medical, dental, vision, prescription drugs) 
• Health Savings Account with Employer Funding 
• Flexible Spending Accounts (Healthcare and Dependent care) 
• Company-Paid Basic Life/AD&D insurance 
• Company-Paid Short-Term and Long-Term Disability 
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident) 
• Employee Assistance Program 
• Business Travel Accident Insurance 
• 401(k) Savings Plan with discretionary company match and access to a financial advisor  
• Vacation, paid holidays, floating holiday and sick days   
• Employee discounts 
• Free weekly catered lunch 
• Dog-friendly office (available at select locations) 
• Free gym access (available at select locations) 
• Free swag giveaways 
• Annual Holiday Party 
• Invitations to pop-ups and other company events 
• Complimentary daily office snacks and beverages

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