What are the responsibilities and job description for the Live Chat Customer Service Representative (100% Remote) position at SHEESA BEAUTY SALON AND SPA?
SHEESA BEAUTY SALON AND SPA is seeking a friendly, reliable, and customer-focused Live Chat Customer Service Representative (100% Remote) to assist customers through online chat. The ideal candidate will provide professional support, answer questions about services, help customers with appointment inquiries, and ensure a positive customer experience.
Responsibilities
- Respond to customer questions through live chat and online messaging platforms.
- Provide information about barbering, braiding, salon services, pricing, and appointments.
- Assist customers with scheduling, rescheduling, and general service inquiries.
- Maintain accurate customer records and update appointment information.
- Resolve customer concerns politely and efficiently.
- Forward complex issues to the appropriate team member when necessary.
- Maintain professional communication and protect confidential customer information.
Qualifications
- Strong written communication and customer service skills.
- Friendly, patient, and professional attitude.
- Basic computer skills and familiarity with online chat tools.
- Good attention to detail and organizational abilities.
- Ability to multitask and manage customer inquiries efficiently.
- Previous customer service experience is preferred but not required.
This is a remote customer service position for candidates who can communicate effectively online, work independently, and maintain a professional approach when assisting customers.
Salary : $28 - $35