What are the responsibilities and job description for the Remote Live Chat Customer Service Representative position at Norco and Company Barber Studio?
We are looking for a motivated, reliable, and customer-focused Remote Live Chat Customer Service Representative to provide professional assistance through online chat and digital communication channels. The successful candidate will respond to customer questions, explain products and services, resolve routine issues, and help ensure a positive customer experience.
This position is ideal for individuals with excellent written communication skills, strong attention to detail, and the ability to work independently in a remote environment.
Responsibilities
- Respond to customer inquiries through live chat, email, and other approved digital channels.
- Provide clear and accurate information about company products, services, pricing, and policies.
- Assist customers with orders, account questions, appointment bookings, and general service requests as applicable.
- Identify customer concerns and provide practical solutions.
- Troubleshoot basic technical or service-related issues and escalate complex cases when necessary.
- Manage multiple live chat conversations while maintaining professionalism and accuracy.
- Record customer interactions, requests, complaints, and resolutions in company systems.
- Follow up on unresolved inquiries to ensure customers receive appropriate assistance.
- Maintain a courteous, patient, and professional tone in all communications.
- Protect confidential customer information and comply with company privacy policies.
- Meet established customer service quality and response-time standards.
- Share customer feedback and recurring concerns with team members to support service improvements.
Qualifications
- High school diploma or equivalent preferred.
- Previous customer service, live chat, or administrative experience is an advantage.
- Excellent written communication, spelling, and grammar skills.
- Good typing speed and strong attention to detail.
- Basic computer skills and familiarity with online applications.
- Strong multitasking, organizational, and problem-solving abilities.
- Ability to manage time effectively and follow established procedures.
- Reliable internet connection and a suitable remote workspace.
Salary : $31 - $35