What are the responsibilities and job description for the Automotive Service BDC Agent position at Sheehan Auto Group?
Now Hiring: Automotive Service BDC Agent Join the Team at Sheehan Buick GMC – Where Excellence Meets Opportunity.
Sheehan Buick GMC is seeking a customer-focused, detail-oriented Service BDC Agent to join our fast-paced service department. As a key member of our team, you'll be the first point of contact for our valued service customers—helping to ensure every visit starts with a great experience. What you need to possess: A positive friendly attitude, attention to detail, great phone skills, solid computer skills. Automotive experience is a plus
About the Role:
As our Service BDC Agent you will join our team to perform these daily duties:
*handle inbound service calls
*schedule appointments
*provide professional communication that sets the tone for our high standard of care.
*You'll ensure "Business Development" is a key component of everything you do.-reach out to current and potential customers. We need to GROW
*Make outbound calls for appointment reminders
*Maintenance follow-ups, and customer satisfaction.
*Coordinate with service advisors and technicians to optimize workflow and accuracy.
*Maintain accurate records using our CRM and scheduling tools.
*Support our team in delivering a seamless and premium customer experience.
*Reach out to customers to introduce them to Sheehan Buick GMC. You'll be a key player in growing our customer base.
Ideal Candidate:
Prior experience in a BDC, call center, or customer service role (automotive preferred). Strong phone communication and active listening skills. Comfortable with technology, CRM systems, and scheduling platforms Organized, efficient, and capable of multitasking in a high-volume environment. A team player with a positive, proactive attitude.
What We Offer:
Competitive hourly pay with performance-based incentives. Comprehensive benefits package (medical, dental, vision, 401(k)). Supportive team atmosphere and professional development opportunities. A stable, respected dealership with decades of customer trust. Room to grow within the Sheehan Buick GMC family.
Ready to be the voice of excellent service? Apply today and start your career with Sheehan Buick GMC—where Sheehan's Believin'