What are the responsibilities and job description for the BDC Service position at Grieco Automotive Group?
Job description
Grieco Mazda of Delray Beach is looking for professional, positive, motivated Service BDC Representative. If you are a self-motivated person with aspirations for success, a Service BDC Representative position with Grieco Mazda of Delray Beach may be for you. We prefer someone that experienced ( but will train the right candidate ), maintain a positive attitude, and have a great work ethic. We invite all top performing people to apply their skills to help our company continue to grow.
Be part of the Grieco Automotive Group which is family owned and operated that is dedicated to 100% customer satisfaction. We can only achieve that goal by having dedicated employees like yourself that share the same vision. The group entered the automotive industry back in 1975 and grown by leaps and bounds in the last few years. There has never been a better time to join our group and help further our growth. Determine each customer’s vehicle needs and wants by asking questions and listening.
Responsibilities Include:
- Answer customers inbound calls a timely, friendly manner.
- Identifying the client's needs and scheduling appointments.
- Placing outbound phone calls to potential leads ex: open recalls, etc.
- Contacting customers prior to their appointment date to confirm appointment.
- Follow up their visit to ensure they were satisfied with their visit.
- On occasion email or mail marketing letters to potential leads, ex: haven't been in for service in over a year, etc.
- Ensuring all clients concerns and questions are answered prior to their appointment date such as cost, warranty questions, appointment duration,etc.
Qualifications:
- High school diploma or equivalent preferred.
- Ability to read and comprehend instructions and information.
- Valid driver’s license.
- Professional personal appearance.
- Excellent communication skills with the ability to communicate solutions to others.
- CDK/ADP experience a plus but not mandatory
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, and MVR.
What we offer:
- Pay: TOP PAY FOR TOP EXPERIENCE
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- 401(k) Retirement Plan
- Discounts on new/used vehicles including service & parts for family & friends across company brands. Apply in person or online. EOE employer and a drug-free workplace.