Scheduler

Scheduler (Bilingual Spanish/English Preferred)
Salary: $40,000–$50,000 per year (based on experience)
Job Type: Full-time
Work Location: In-person
Schedule: Monday–Friday, 9:00 AM–5:00 PM | On-call as needed
Benefits: Paid time off, holiday pay, and performance-based bonuses.

About Us

We are a local non-medical home care agency dedicated to helping individuals remain safe, comfortable, and independent in their own homes. We provide personal care, companionship, and daily living support, and we are committed to delivering reliable, compassionate service built on trust, integrity, and clear communication.

We believe that treating clients, families, and caregivers with respect and dignity leads to better care and stronger relationships. Our work is guided by compassion, accountability, teamwork, and professionalism, and we take pride in creating a supportive environment where everyone feels valued.

Job Summary

We are seeking a dependable Scheduler to support daily office operations. This role is critical to ensuring caregiver coverage, maintaining accurate schedules, and supporting quality care for our clients.

Responsibilities

• Coordinate and schedule caregiver assignments using the client information system
• Ensure full coverage of all client cases while respecting client preferences and continuity of care
• Manage day-to-day staffing needs, including call-outs, shift changes, vacations, and urgent coverage requests
• Communicate schedules and changes clearly with caregivers, clients, families, case managers, and referral sources
• Monitor daily service delivery and address scheduling or service concerns promptly
• Maintain accurate, up-to-date schedules, notes, and documentation
• Identify and respond to changes in client needs, caregiver availability, or care requirements
• Maintain continuity of care by matching clients with consistent caregivers whenever possible
• Track staffing coverage, open shifts, and scheduling gaps; recommend solutions as needed
• Ensure schedules align with authorized service hours and care plans
• Serve as a primary point of contact for caregivers regarding scheduling questions
• Assist with recruiting, hiring, onboarding, and orientation of new caregivers
• Support caregiver engagement and retention through consistent communication
• Escalate urgent staffing or service concerns when appropriate
• Participate in on-call scheduling support as required
• Communicate professionally, respectfully, and with sensitivity at all times
• Problem-solve independently while knowing when to seek guidance

Qualifications

• Bilingual Spanish/English (preferred)
• High School Diploma or GED (required)
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Scheduling, data entry, or home care office experience (preferred)
• Proficiency with Microsoft Office (Mac experience a plus)
• Ability to work independently with minimal supervision
• Strong problem-solving and decision-making skills in a fast-paced environment
• Ability to remain calm and professional in time-sensitive situations
• Experience handling sensitive conversations with empathy
• Strong time-management skills and reliability
• Comfort learning and using scheduling or client management systems
• High attention to detail and commitment to accurate documentation
• Understanding of confidentiality and professionalism in a care-based setting
• Customer service–focused and people-oriented

Growth & Development

This position offers opportunities for professional growth as our agency continues to expand, including the potential to take on additional responsibilities and advance within office operations and care coordination based on performance and experience.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Flextime
• Free flu shots
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training

Education:

• High school or equivalent (Preferred)

Experience:

• Office: 1 year (Preferred)

Language:

• Spanish (Preferred)
• English (Required)

Location:

• Danbury, CT 06811 (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $40,000 - $50,000