EFTI Professional Services Project Coordinator

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Des Moines, IA office.

What We’re Looking For

SHAZAM is looking for an EFTI Professional Services Project Coordinator to join our team. In this role, you will be responsible for assisting with the implementation of requests received from financial institutions (FIs), Data Processors (DPCs), or other customers for new or additional services provided by SHAZAM.

What You'll Do

• Responsible for delivery of assigned projects on time, and with high quality; driving project teams towards delivery dates and milestones.
• Assist with coordinating calls, taking meeting notes, and providing status updates to the project manager on assigned tasks. Ensure assigned tasks for each project are completed on time, processes and procedures are followed, and all deliverables are met.
• Coordinate problem resolution by fielding inquiries and assisting with research on live date under the direction of a project manager.
• Must have the ability to understand technical issues and raise concerns to the project manager and department manager, engaging the appropriate resources to drive resolution.
• Perform duties and responsibilities in a timely and efficient manner in accordance with company policies and departmental procedures including, but not limited to, providing internal documentation and updating multiple databases.
  
  

What You Need

• Experience in project coordination is required; banking experience is preferred.
• Strong verbal and written communication skills.
• Demonstrated ability to track tasks, define the need for and use of resources, plan/use resources to keep on schedule, attention to detail, and effective follow-up skills.
• The ability to work in a deadline-driven environment, quickly adapting to change and prioritizing needs.
  
  

What’s In It For You

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance
  

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.