Customer Operations Professional

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Des Moines, IA office.

What We’re Looking For

SHAZAM is looking for a Customer Operations Professional to join our team. The Customer Operations Professional serves as the primary entry point for clients, managing new and existing business projects from initiation through onboarding. This role is critical to ensuring a seamless client experience by providing education, coordination, and guidance on SHAZAM’s products and services. You’ll partner closely with internal teams and clients to ensure all documentation, timelines, and implementation steps are completed accurately and on time—supporting overall client satisfaction and success.

What You'll Do

• Serve as the primary point of contact for new and existing client projects from intake through onboarding.
• Manage project workflows, ensuring required contracts and documentation are completed accurately and on time.
• Educate clients on selected products and services to support a successful implementation experience.
• Coordinate timelines, deadlines, and communication between clients and internal teams.
• Complete required SHAZAM Network and other required paperwork to support client onboarding.
• Collaborate with internal partners to improve processes and enhance the customer experience.
• Provide support to Customer Operations leadership and mentor Customer Operations Professional EL team members.
  
  

What You Need

• Minimum of 1 year of customer-facing experience in a banking or credit union environment.
• Must be familiar with and be able to demonstrate knowledge on the workflow within the banking/credit union operations as it relates to all areas of the financial services industry.
• Strong interpersonal skills with a customer-first mindset.
• Ability to build positive working relationships across remote teams.
• Proficient in MS Office applications, specifically Word, Excel, and PowerPoint.
  
  

What’s In It For You

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance
  

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.