Operations Professional

Cetera is currently seeking an Operations Professional for our Brokerage Operations team located in Des Moines, IA.  This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients.  There is potential for this to be a hybrid role based on a successful training period and continued success of candidate and job needs.

Core Responsibilities:

• Provide high-level operational, customer service, and administrative support in our INSERT department. 
• Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc.
• Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process. 
• Perform research as requested on customer accounts.
• Partner with other team members to ensure financial professionals experience consistent, high-quality customer service.
• Comply with processes and procedures of the team and any regulatory requirements.

• Know how to access Written Supervisory Procedures (WSPs) for the teams and processes supported

   

Required Knowledge, Skills, and Abilities:

• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Independent; able to work and resolve complex issues with minimal guidance
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitude
• Energetic and results-oriented
• Ability to train others on same job roles & responsibilities as needed

Desired Knowledge, Skills, and Abilities:

• Previous experience in the Finance industry
• 1 year operations experience
• 1 year of experience with MS Office tools 
• Bachelor’s degree

• Series 99, 6, or 7 licensed

• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments. 

Minimum Required Education & Experience: 

• High School Diploma or GED

Travel Requirements: No Travel Required

The base hourly range for this role is $20.20 - $25.00, plus a competitive performance-based bonus. Base hourly range depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. 

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Salary : $20 - $25