Billing Analyst 2

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position (3 days in office) based out of our Des Moines, IA office.

What We’re Looking For

SHAZAM is looking for a Billing Analyst to join our team. In this role, you will be responsible for managing complex billing operations, ensuring billing accuracy, maintaining special pricing programs, and supporting financial reporting activities.

What You'll Do

• Manage and maintain billing accuracy by researching, analyzing, and resolving billing discrepancies, adjustments, and special pricing arrangements.
• Administer customer pricing incentives, billing configurations, and service specifications to ensure accurate invoicing and compliance with contractual agreements.
• Conduct billing audits and monitor exception reports related to fees, taxes, customer accounts, and billing processes.
• Lead sales tax compliance efforts, including tax calculations, filings, and periodic reviews of tax matrices and billing practices.
• Prepare journal entries, reconcile accounts, and support accounts receivable activities.
• Maintain current procedures and documentation, support cross-functional training initiatives, and provide operational backup coverage as needed.
• Collaborate with Sales, Finance, Legal, and other internal teams to ensure billing integrity, customer satisfaction, and regulatory compliance.
  
  

What You Need

• Minimum of 7 years of bookkeeping, billing, accounting, or related financial operations experience.
• Strong understanding of accounting principles and financial controls.
• Proficiency in Microsoft Office, particularly Excel, with strong analytical and problem-solving skills.
• Experience with billing systems, reconciliations, audits, and accounts receivable processes preferred.
• Excellent communication, organizational, and time-management skills with exceptional attention to detail.
• Ability to manage multiple priorities, analyze complex data, and collaborate effectively across departments.
  
  

What’s In It For You

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance
  

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.