What are the responsibilities and job description for the Key Account Care Representative position at Sharps Medical Waste Services?
Description
We are looking for a motivated and customer-focused Key Account Customer Care Representative to join our team. This individual will play a pivotal role in maintaining and enhancing relationships with key accounts by providing outstanding customer service and support. The ideal candidate will act as the primary point of contact for key clients, ensuring their needs are met promptly and efficiently, while identifying opportunities to enhance client satisfaction.
If you're passionate about delivering exceptional service and want to be part of a growing and forward-thinking organization, we’d love to hear from you!
KEY RESPONSIBILITIES:
- Serves as the primary liaison for key accounts, managing inquiries and requests with speed and professionalism.
- Develops and maintains strong relationships with assigned key clients to foster trust and long-term partnerships.
- Handles customer issues and complaints, builds a sense of trust and confidence, and provides timely resolutions that ensures client satisfaction.
- Collaborates with internal departments (e.g., Sales, Operations) to ensure seamless service delivery to key accounts.
- Maintains accurate customer records, including interactions and transactions, in our CRM system.
- Identifies upsell or cross-sell opportunities, working closely with the sales team to maximize revenue potential.
- Participates in client meetings and quarterly business reviews to better understand client needs and expectations.
- Other tasks as assigned.
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience.
- 3 years of experience in customer service or account management, preferably dealing with key or high-value clients.
- Experience in service-related industry is a plus.
- Excellent verbal and written communication skills, with the ability to manage multiple client interactions.
- Detail-oriented and highly organized, with the ability to follow up on outstanding issues until fully resolved.
- A proactive attitude with a focus on customer satisfaction and continuous improvement.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to thrive in a fast-paced environment and manage competing priorities.