What are the responsibilities and job description for the IT Project Coordinator / Project Coordinator / Software Asset Management Specialist position at Sharp Decisions?
IT Project Coordinator / Project Coordinator / Software Asset Management Specialist || (Onsite– Phoenix, AZ)
Sharp Decisions Inc. is seeking an IT Project Coordinator / Project Coordinator / Software Asset Management Specialist for our client based in Phoenix, AZ. This is an Onsite position in Phoenix, AZ. The rate for this role is $29/hr on W2
Role & Responsibilities
- Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
- Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
- Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
- Manage, Maintain and coordinate software assets for existing approved software.
- Respond to requests for technical assistance via phone, chat or email for Software assets.
- Assist in facilitating software requests for existing approved software.
- Research questions using available information resources.
- Advise user on appropriate action.
- Follow Information Technology process, standard, governance and procedures.
- Follow up with customers and users to ensure complete resolution of issues.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.
Qualifications & Educational Requirements
- General knowledge of the organization's policies and procedures
- General knowledge of software licensing and asset management methodologies and tools
- Knowledge of technology asset life cycle management processes
- Ability to maintain accurate documentation and records.
- Demonstrated ability to work collaboratively in teams and across organizations
- Demonstrated ability to balance, prioritize and organize multiple tasks
- 1-2 years of experience in project coordination
- Experience with ServiceNow
- Experience with Google Suite
Skills
- Familiar with IT ticketing, service desk, and asset management systems
- Working knowledge of fundamental operations of relevant software,
- applications and collaboration tools such as Google and Microsoft suite.
- Related experience and training in troubleshooting and providing customer support
- Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)
- Knowledge and experience of customer service practices, including communication skills.
- Ability to work independently and maintain levels of productivity
- Being detail-oriented and capable of delivering a high level of accuracy
- Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
- Familiar with a variety of IT concepts, practices, and procedures
Salary : $29
