IT Software Project Coordinator

Job Summary

Our client is looking for a IT Software Project Coordinator for a 6 month contract opportunity located onsite in Phoenix, AZ. The candidate must have:

• 1-2 years of experience in project coordination
• General knowledge of software licensing and asset management methodologies and tools
• Experience with ServiceNow and Google Suite
  
  

location: Phoenix, Arizona

job type: Contract

salary: $25 - 30 per hour

work hours: 8am to 5pm

education: No Degree Required

Responsibilities

Role & Responsibilities

• Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
• Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
• Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
• Manage, Maintain and coordinate software assets for existing approved software.
• Respond to requests for technical assistance via phone, chat or email for Software assets.
• Assist in facilitating software requests for existing approved software.
• Research questions using available information resources.
• Advise user on appropriate action.
• Follow Information Technology process, standard, governance and procedures.
• Follow up with customers and users to ensure complete resolution of issues.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.
  
  

Qualifications

Qualifications & Educational Requirements

• General knowledge of the organization's policies and procedures
• General knowledge of software licensing and asset management methodologies and tools
• Knowledge of technology asset life cycle management processes
• Ability to maintain accurate documentation and records.
• Demonstrated ability to work collaboratively in teams and across organizations
• Demonstrated ability to balance, prioritize and organize multiple tasks
• 1-2 years of experience in project coordination
• Experience with ServiceNow
• Experience with Google Suite
  
  

skills: Skills

• Familiar with IT ticketing, service desk, and asset management systems
• Working knowledge of fundamental operations of relevant software,
• applications and collaboration tools such as Google and Microsoft suite.
• Related experience and training in troubleshooting and providing customer support
• Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)
• Knowledge and experience of customer service practices, including communication skills.
• Ability to work independently and maintain levels of productivity
• Being detail-oriented and capable of delivering a high level of accuracy
• Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
• Familiar with a variety of IT concepts, practices, and procedures
  
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.