What are the responsibilities and job description for the Business Analyst IT L3 ( 3821 ) position at Sharp Decisions?
A client of Sharp Decisions if looking for a Business Analyst. This role is ONSITE in Torrance, CA with an initial contract of 16 months, W2 only.
Daily Tasks Performed
• Requirement Gathering: Gather and analyze business requirements related to the CCaaS system.
• RFI/RFP Process: Lead the creation and management of the Request for Information (RFI) and Request for Proposal (RFP) documents. Collaborate with stakeholders to develop detailed RFI/RFP documents that outline specific requirements and expectations from vendors.
• Vendor Evaluation: Evaluate vendor proposals based on criteria such as cost, technical capabilities, and alignment with project requirements. Facilitate meetings to discuss the pros and cons of each vendor.
• Vendor Communication: Act as a liaison between the organization and vendors, ensuring questions and concerns are clarified throughout the proposal and selection process.
• Business Requirements Documentation: Prepare comprehensive Business Requirements Documents (BRD) and Functional Specification Documents (FSD).
Qualifications:
• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst with a focus on CCaaS.
• Strong knowledge of contact center technologies and platforms.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
Daily Tasks Performed
• Requirement Gathering: Gather and analyze business requirements related to the CCaaS system.
• RFI/RFP Process: Lead the creation and management of the Request for Information (RFI) and Request for Proposal (RFP) documents. Collaborate with stakeholders to develop detailed RFI/RFP documents that outline specific requirements and expectations from vendors.
• Vendor Evaluation: Evaluate vendor proposals based on criteria such as cost, technical capabilities, and alignment with project requirements. Facilitate meetings to discuss the pros and cons of each vendor.
• Vendor Communication: Act as a liaison between the organization and vendors, ensuring questions and concerns are clarified throughout the proposal and selection process.
• Business Requirements Documentation: Prepare comprehensive Business Requirements Documents (BRD) and Functional Specification Documents (FSD).
Qualifications:
• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst with a focus on CCaaS.
• Strong knowledge of contact center technologies and platforms.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.