What are the responsibilities and job description for the Client Technology Advocate (CTA) - Director position at Sharp Decisions?
Director Level
Contract to Hire or Perm
Location: Berkeley heights and Alpharetta with a potential for other locations based on client needs (Hybrid)
CCTA - Client Aligned Technology Advocate
Specific Areas Of Responsibility Include
- Leads as the single point of accountability to a critical Client, the Business and to the FTS organization for technology service provisioning.
- Assembles cross disciplined technology teams to solve client specific issues.
- Combines technical and commercial acumen and expertise to enable business profitability in the technology solution portfolio.
- Evolves the provision and availability of technology platforms across the supported scope, incorporating an increasing portfolio of Cloud tenants.
- Optimizes technology utilization across the spectrum of internal and external stakeholders, in line with functional, security and financial goals.
- Drives efficient technology outcomes by leveraging initiative management, new product adoption, automation and lifecycle management opportunities to the fullest.
- Possesses expert knowledge and expertise of the production architecture and brings together product development, clients and infrastructure providers
- Partners directly with the CIOs and Business Leads to define and execute critical business objectives
- Consistently advocates for our Clients with ownership of, and accountability for the technology change roadmap within the supported scope.
Minimum Requirements For Consideration
- Bachelor’s/Master’s degree or equivalent work experience.
- 15 years of related technical and business experience, preferably within Financial Services and Payments Technology Industries.
- Capable of building and maintaining an organization with authoritative knowledge of IT functions in multiple enterprise systems.
- Possesses strong knowledge of emerging technology and the application of the technology in global environments – particularly enterprise level, high volume processing environments.
- Ability to thrive in a highly ambiguous and even turbulent environment.
- Expert Understanding of operation within the ITIL framework and business operations, policies, and practices and of the industry supported.
- Demonstrated strategic thinking and thought leadership, ability to influence decision makers and gain consensus on difficult issues.
- Exemplary written and oral communication skills, coupled with a highly collaborative ability to work across a global and matrixed organization with the ability to identify, develop and find innovative business and technology solutions for clients.
