Referral Coordinator / La Jolla / Full Time (JR628)

Description

Job Title: Referral Coordinator

Location: La Jolla, CA

Salary Range: $25 - 30 per hour (based on experience)

Schedule: Full-Time, Monday - Friday

Join Our Team:

Diabetes and Endocrine Specialists, a leading private practice in La Mesa and La Jolla, is seeking Referral Coordinator. Our practice combines top-notch staff, advanced technology, and personalized care protocols to deliver exceptional patient experiences in endocrinology and diabetes management.

Role Description:

The Referral Coordinator manages the end-to-end referral process for patients requiring care, ensuringtimely,accurate, and seamless transitions across the care.The position alsoprovides ad hocadministrative support to the department as needed.

Duties:

• Receive, review, and process inbound and outbound referral requests from providers and clinical staff
• Verify patient insurance eligibility and obtain prior authorizationsrequiredfor referred services
• Identifyappropriate in-networkor preferred specialty providers based on patient needs and payer requirements
• Schedule specialist appointments and communicate confirmed details to patients, referring providers, and receiving offices
• Transmit referral documentation (chart notes, labs, imaging) to receiving providers in compliance with HIPAA
• Track referral status and follow up on pending, incomplete, or declined referrals
• Maintainaccuratereferral records in the EHR and referral tracking systems
• Serve as the primary point of contact for patients, specialists, and internal staffregardingreferral inquiries and status updates
• Escalate urgent or time-sensitive referrals to theappropriate clinicalstaff for triage (no independent clinical judgment)
• Provide general clerical and administrative support to the department as assigned, including but not limited to:
• Front-desk Patient Service Representative responsibilities
• Fax andmedicalrecord management
• Answerincoming callsand return voicemail
  

Requirements:

• Minimum High school diploma
• Relevant experience working as a referral coordinator
• Epic EHR software
• Knowledge of medical terms and practices
• Intermediate user of Microsoft Office Suite (Word, Excel, Outlook, and Access)
• Professional demeanor
• Excellent interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Fluency in Spanish is a plus for better patient communication
  
  

Benefits:

• Medical
• PTO
• Paid Holiday
• Matched 401K
  
  

AtDiabetes and EndocrineSpecialists,we value diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.