What are the responsibilities and job description for the Information Technology Support Specialist position at Sharp Brains?
About the Company
Role – Onsite Deskside Support (L1/L
2)
About the
Role
Key Responsibil
- ities:
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity - issues.Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user
- devices.Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware repla
- cements.Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote ass
- istance.Administered approved software installations, updates, and security patching in coordination with IT p
- olicies.Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN
- clients.Ensured compliance with security protocols, antivirus monitoring, and desktop policy enfo
- rcement.Offered VIP support and acted as the primary onsite contact during critical escalations or
- outages.Supported printers, scanners, and peripheral devices, including troubleshooting and routine main
- tenance.Assisted with Active Directory tasks, basic user account management, and smart hands
- support.Maintained documentation of incident resolution, hardware inventory, and technical guides for internal re
- ference.Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device h
- andling.Followed ITIL practices for incident, problem, and service request management in corporate envir