What are the responsibilities and job description for the EUC L1/L2 Onsite Deskside Support – Batesville, IN, USA position at Sharp Brains Solutions?
We are looking for an experienced EUC / Onsite Deskside Support Engineer (L1/L2) to provide hands-on technical support in a corporate environment.
Key Responsibilities:
- Provide onsite and remote support for desktops, laptops, and end-user devices.
- Troubleshoot hardware, software, network, VPN, and connectivity issues.
- Handle IMAC (Install, Move, Add, Change) and break/fix activities.
- Manage device lifecycle activities including imaging, configuration, patching, and hardware replacement.
- Work with SCCM, Microsoft Intune, and ServiceNow for device management and ticket resolution.
- Support Windows OS, MS Office, Outlook, VPN clients, printers, scanners, and peripherals.
- Perform basic Active Directory user/account administration.
- Provide VIP support and assist with critical incidents and onsite escalations.
- Maintain accurate asset inventory, incident documentation, and technical knowledge articles.
- Follow ITIL processes, security policies, and corporate desktop standards.
Required Skills:
✅ EUC / Deskside Support
✅ L1/L2 Technical Support
✅ Windows 10/11
✅ SCCM & Intune
✅ ServiceNow
✅ Active Directory
✅ Hardware & Software Troubleshooting
✅ IMAC & Break/Fix
✅ OS Imaging & Patch Management
✅ Microsoft Office / Outlook / VPN
✅ ITIL Practices
📍 Location: Batesville, Indiana, USA