What are the responsibilities and job description for the Deskside Support position at E-IT?
Role: Desk Side & VIP Support
Location: Mason OH (100% Onsite)
FTE
Skills Required: Windows & MacOS Support; excellent communication skills
Job Description
The Onsite Support team delivers a simple, productive, and exceptional executive-support workplace experience. We provide the tools and services our coworkers need to collaborate, deliver products, and serve customers.
We are seeking a highly motivated and capable IT Service Desk Engineer to join the team. In this role, you will provide on-site support to all employees. This opportunity is ideal for a candidate with several years of IT Service Desk experience who is ready to take the next step and contribute to a dynamic, cutting-edge team within a leading global healthcare company.
What We’re Looking For:
- Experience in writing and completing technical and end user documentation.
- Demonstrated organization, project planning, and time management skills.
- Strong problem-solving and analytical skills, with excellent verbal and written communication abilities.
- Advanced understanding and application of Service Desk incident management tools.
- Able to communicate highly technical information as necessary to both technical and non-technical personnel.
- Reliable, flexible, and able to manage multiple priorities effectively.
- Able to manage incidents and tasks within SLAs.
- A solid understanding of all major computer operating systems including MacOS and Windows 10/11.
- Up-to-date understanding of imaging technologies, including Microsoft Intune and Jamf.
- Advanced proficiency in hardware and software troubleshooting.
- Demonstrated understanding of Microsoft Office and Microsoft 365 applications on Windows and macOS.
- Experience with cloud-based backup solutions such as OneDrive.
- Maintain excellent communication with users.
Functional/Technical Requirements
- BS in Computer Science, or relevant work experience.
- Minimum of 3 years of experience in a help desk or technical support environment.
Physical Demands / Work Environment
- Light to medium physical exertion, routine bending, and lifting may be required.
- You will work toward shared goals with an open-minded, collaborative team.