What are the responsibilities and job description for the IT Desktop Support position at Sharp Brains Limited?
Job Summary
Sharp Brains is seeking an experienced Desktop Support Engineer for an onsite backfill position in Batesville, Arkanas, USA.
The ideal candidate will provide reliable end-user computing support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.
Key Responsibilities
- Provide onsite desktop and end-user support for laptops, desktops, monitors, printers, and peripherals.
- Troubleshoot Windows OS, application, hardware, and software issues.
- Support Microsoft 365 applications, Outlook, Teams, and other business productivity tools.
- Perform device setup, imaging, configuration, software installation, and upgrades.
- Troubleshoot connectivity issues involving LAN, Wi-Fi, VPN, and network printers.
- Manage user accounts, password resets, and access-related requests in accordance with established procedures.
- Support ticket management, incident resolution, escalation, and documentation.
- Assist with hardware replacement, device refreshes, and IT asset inventory.
- Provide professional, timely support to end users and maintain service quality.
- Escalate complex technical issues to the appropriate support teams when necessary.
Required Qualifications
- Minimum 4 years of hands-on experience in Desktop Support, EUC, or IT Support.
- Strong troubleshooting experience with Windows 10/11, laptops, desktops, and peripherals.
- Experience with Microsoft 365, Outlook, Teams, and common enterprise applications.
- Working knowledge of Active Directory or Microsoft Entra ID, user accounts, and permissions.
- Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
- Experience with ITSM ticketing systems and incident management processes.
- Strong communication, customer service, and problem-solving skills.
- Ability to work onsite in Batesville, Arkanas, USA.
Preferred Qualifications
- Experience working in an enterprise IT environment.
- Familiarity with ServiceNow or similar ticketing platforms.
- Knowledge of endpoint management and deployment tools such as Microsoft Intune, SCCM/MECM, or equivalent.
- CompTIA A or other relevant IT certifications.
Application Instructions
Interested candidates can apply directly through Indeed or contact:
Email: SEHAR.BASHIR@SHARPBRAINS.GLOBAL
Please include an updated resume highlighting your desktop support experience, technical skills, and current location.
Pay: $220.00 per day
Work Location: In person
Salary : $220