Manager of Residential Services

Job Description

POSITION TITLE: MANAGER OF RESIDENTIAL SERVICES

DEPARTMENT: RESIDENTIAL SERVICES

FLSA STATUS: EXEMPT

Job Summary

This position coordinates all aspects of the residential portion of each program/location to ensure residents are comfortable and informed, and to ensure the efficient operation of the residential program by supervising residential staff, monitoring of residential activities and ensuring compliance with policy, procedure and legal requirements.

REPORTING RELATIONSHIPS

The Manager of Residential Services supervises the 24-hour Behavioral Health Technician (BHT) staff and Residential Assistant position. There are roughly 16 clients that this position supervises the care over.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Generous PTO package
• Vision insurance
• short term disability
• EAP
• array of voluntary benefits including Pet Insurance
• 9 paid holidays
  
  

Manager Duties & Essential Job Functions

• Act as liaison between residential and clinical and/or administrative staff to ensure consistent and accurate communication
• Oversee apartment and facility cleanliness, and communicate maintenance issues to ensure safe and professional environment and ensure apartment readiness for client admission
• Ensure staffing and presence of front desk/reception, answer multi-line phone and route calls, and greet visitors and guest to provide welcoming and professional presence
• Manage 24-hour BHT staff; assist in recruiting/hiring, delegating of tasks, creating work schedules, and provide feedback both informally and through written performance appraisals to ensure appropriate staffing levels and to provide staff with positive and rewarding employment experience
• Facilitate non-clinical groups to provide clients with complete and appropriate treatment and programming
• Document information, observations, concerns, issues and events in appropriate venue to provide accurate information to staff and management
• Works closely with Safety Officer on any safety related concerns as well as conduct any follow up tasks
• Oversee/monitor breathalyzer and urine drug screens on clients as required and maintain appropriate documentation to ensure drug- and alcohol-free living environment
• Oversee BHT monitoring and tracking of clients’ exits and entries into facility to ensure knowledge of client location and activities at all times
• Monitor dispensing of medication to residents according to established protocol to ensure appropriateness
• Understand and abide by all confidentiality laws to protect clients and client information
• Represent Residential concerns/observations at Staffing meetings
• Provide and maintain reliable and prompt attendance, with the ability to work the schedule dictated by business necessity
• Track and record staff training such as at hire, monthly/annual training events, CPR and medication certifications
• Meet 1-1 with all staff on a regular basis for feedback on their performance and to discuss concerns or comments they have on their position
• Schedule and delegate to BHTs drug dog searching services
• Order facility supplies for each building, taking monthly order requests. Office supplies, BA supplies, linens, art supplies, NA/AA books, client feminine/hygiene products
• Supervise RA’s assigned weekly duties such as UA randomized schedules, House lists and client sign in/out sheets and passes
• Work with HR generalist to open, interview and hire for needed positions
• Plan for and host regular monthly BHT meetings to include training and policy refreshers
• Complete chart reviews as assigned to by compliance officer
• Recalibrate BA machines monthly
• Review facility cameras on occasions
• Schedule monthly emergency drills for each shift
  
  

Periodic Functions And Responsibilities

• Perform clerical task such as filing, faxing, copying and data entry
• May make change, run credit card payments and write receipts depending on program/location
• Transport clients to appointments/meetings, and/or children to daycare facility as needed depending on program/location
• Fill BHT shifts if needed/as required, to include weekends and/or overnight shifts
• Perform other duties as assigned
  
  

Qualifications

• Requires Bachelor’s degree in related field; and
• Two years’ experience in related field or
• equivalent work experience in related field
• Prefer one-year supervisory experience
  
  

Required Licenses/Certificates

• Required to be CPR, Medication and First Aid Certified within 2 months of hire
• May be required to have valid driver’s license and have clean driving record according to company insurance standards depending on program/location
  
  

CULTURE FIT

We’re committed to creating a culture of transparency and psychological safety. That means we communicate directly and kindly, ask for help when we need it, and celebrate wins big and small. Whether you’re in clinical care, admin, or support services you are part of the mission. At ShareHouse, we’re more than coworkers, we’re collaborators, advocates, and believers in second chances. We serve individuals and families navigating the challenges of addiction and mental health with heart, respect, and resilience. We believe a healthy workplace fuels healthy outcomes, so we focus on connection, communication, and compassion, both in how we serve our clients, and how we treat each other.

YOU’LL THRIVE HERE IF YOU…

• Are mission-driven and motivated by meaningful work
• See change and feedback as opportunities, not obstacles
• Want to grow personally and professionally alongside your peers
• Value teamwork and open communication
• Enjoy working in a collaborative and mission-driven environment
• Bring a positive attitude and help foster a culture of encouragement and respect
  
  

CORE VALUES

• Compassion — We lead with empathy and respect
• Integrity — We do the right thing when no one is watching
• Connection — We value belonging, empathy, trust, and mutual understanding
  
  

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodation:

Frequently Requires

• Stooping and bending
• Use of color vision and ability to distinguish colors
• Pushing and pulling, lifting and carrying up to 15 lbs.
• Ability to communicate orally and hear/understand oral communication
• Ability to utilize fine motor skills, reach and grasp
  
  

Occasionally Requires

• Standing for up to 1 hour
• Pushing and pulling, lifting and carrying over 15 lbs.
  
  

WORK ENVIRONMENT

This position works in an environment with few physical discomforts; may occasionally be exposed to drafts, noise, temperature variations and odors.

• Compensation for this position is based on several factors, including relevant experience, skills, and qualifications. In addition to base pay, ShareHouse offers a comprehensive total rewards package that includes generous paid time off (PTO), a robust benefits program, a 401(k) match, and more. We also support financial growth through annual merit-based raises.