Clinic Manager

CLINIC MANAGER JOB DESCRIPTION

Title: Clinic Manager Job Code: 1274

Status: Exempt (Full-Time) Department: West End Clinic, Downtown Clinic, Urgent Care

Location: Share Medical Center Supervisor: Clinic Director

Position Summary

The Clinic Manager oversees daily operations for West End Clinic, Downtown Clinic, and Urgent Care, supervising staff, coordinating schedules and workflows, and ensuring efficient patient flow and a high-quality patient experience. Working closely with providers and the Clinic Director, this role monitors clinic performance indicators, supports data-informed operations, and ensures all clinic activities align with organizational policies, regulatory standards, and quality initiatives while promoting safe, effective, and patient-centered care.

Required Skills

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to coordinate multiple clinic workflows simultaneously
• Strong organizational and time management skills
• Ability to analyze operational data and identify improvement opportunities
• Conflict resolution and problem-solving skills
• Ability to maintain a high level of professionalism and patient confidentiality
• Knowledge of healthcare clinic workflows and patient access management
• Ability to foster a positive, patient-centered service culture
• Proficiency in electronic health record (EHR) systems and clinic scheduling systems

Qualifications

• Minimum of 3-5 years of healthcare experience
• Bachelor’s degree in healthcare administration, business administration, nursing, or related field preferred
• Prior supervisory or leadership experience preferred
• Experience in clinic or ambulatory healthcare operations preferred

Key Responsibilities

• Oversee daily clinic operations to ensure efficient patient flow and service delivery
• Coordinate staffing schedules to ensure appropriate coverage for clinic operations
• Monitor clinic workflows and implement improvements to increase efficiency
• Collaborate with providers and staff to address operational challenges
• Ensure clinic operations align with organizational policies and procedures
• Supervise clinic staff including nursing, clinical support staff, and front office personnel
• Conduct performance evaluations and provide coaching and development opportunities
• Address staff concerns and performance issues in collaboration with the Clinic Director
• Foster a positive team environment and promote a culture of accountability and patient-centered care
• Monitor appointment scheduling to ensure timely patient access to care
• Ensure follow-up appointments are scheduled prior to patient departure
• Address patient concerns and assist with resolution of service issues
• Monitor patient satisfaction feedback and work with staff to improve the patient experience
• Oversee referral coordination processes to ensure timely completion of referrals and prior authorizations and monitor referral turnaround times and identify opportunities for improvement
• Collaborate with providers and staff to ensure ordered services are scheduled appropriately
• Support efforts to retain patient services within the organization when appropriate
• Monitor clinic operational indicators including visit volumes, scheduling utilization, and workflow efficiency
• Assist the Clinic Director in identifying opportunities to improve clinic operations and performance
• Participate in meetings related to clinic performance, staff communication, and operational improvements
• Maintain compliance with privacy and security standards including HIPAA regulations
• Support quality improvement initiatives and regulatory reporting requirements as directed by the Clinic Director

Physical Requirements

• Frequent standing and walking throughout clinical areas for extended periods.
• Ability to assist with lifting, repositioning, transferring, or supporting patients, with or without assistance or lifting devices.
• Ability to lift, push, or pull up to 50 pounds occasionally and 25 pounds frequently.
• Frequent bending, stooping, reaching, and kneeling while assisting patients or performing clinical tasks.
• Manual dexterity and fine motor skills required to operate medical equipment, perform procedures, and document care.
• Ability to communicate clearly with patients, families, and healthcare team members.
• Ability to visually assess patient conditions, read medical charts, and operate clinical technology.
• Ability to respond quickly in emergency situations

Potential Hazards

• Exposure to hospital-related hazards including blood-borne pathogens, bodily fluids, infectious diseases, x-ray/electromagnetic energy, electric shock, and chemicals. Employees must adhere to all hospital safety protocols, including use of personal protective equipment (PPE) when necessary.