What are the responsibilities and job description for the Field Service Technician-Massachusetts position at Shape Technologies Group?
ABOUT THE COMPANY:
Description
Flow International Corporation, a Shape Technologies Group company, is a global leader in advanced cutting and forming solutions, including ultrahigh-pressure waterjet, fiber laser, and press brake technologies.
Building on decades of innovation and engineering expertise, Flow delivers solutions that help manufacturers and fabricators cut faster, form smarter, and achieve exceptional results. Committed to innovation, reliability, and unmatched customer support, Flow serves a wide range of industries worldwide.
What It’s Like to Work Here
At Flow, we foster a culture of innovation, collaboration, and respect. We take on real manufacturing challenges, push technology forward, and hold ourselves to a high standard. Here, your ideas matter and your work make a measurable impact — on our products, our customers, and the industries we serve.
What We Offer
We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, life and disability insurance, education reimbursement, and global opportunities for career development.
Role Summary
The Field Service Technician (FST) is responsible for installing, maintaining, and supporting Flow’s Waterjet and Fiber Laser Cutting and Press Brake machinery. This role requires strong mechanical and electrical skills, a customer-first mindset, and the ability to travel extensively.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Install, commission, troubleshoot, and repair Waterjet, CNC Laser and Press Brake systems.
- Provide on-site and remote technical support to ensure optimal machine performance.
- Train customers in machine operation, preventive maintenance, and safety procedures.
- Diagnose and resolve mechanical, electrical, hydraulic, and software issues.
- Complete detailed service documentation and reports.
- Maintain up-to-date technical documentation and assist with parts identification.
- Establish and maintain strong customer relationships.
- Participate in on-call rotation for after-hours and holiday support.
- Perform routine and preventive maintenance.
SUPERVISORY RESPONSIBILITIES: None.
TRAVEL: Travel extensively (up to 100% overnight, Monday–Friday; occasional international travel)
Location: This position is for the Greater Boston/Worcester area.
Qualifications
REQUIRED KNOWLEDGE, SKILLS, ABILITIES:
- Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems.
- Strong diagnostic and troubleshooting skills.
- Ability to analyze and resolve technical problems using sound judgment.
- Proficient in using Microsoft Office (Word, Excel, Outlook, Teams), Concur, and Kronos.
- Strong verbal and written communication skills, with the ability to clearly explain complex technical issues.
- Excellent interpersonal skills with the ability to remain calm and professional under pressure.
- Strong initiative, a positive attitude, and a dependable work ethic.
- Ability to organize work, manage time effectively, and work independently.
TOOLS & EQUIPMENT USED:
- Standard office and administrative equipment
- Diagnostic tools, hand tools, and machine tools
- Flow International systems and software platforms
EDUCATION and EXPERIENCE:
- High school diploma required; AA degree in Electronics, Robotics, or Mechanical Engineering preferred
- Minimum 2 years of experience with Waterjet, CNC Laser, or Press Brake.
- Hands-on experience with industrial machinery installation or field service
- Strong mechanical, electrical, hydraulic, and pneumatic troubleshooting skills
- Valid driver’s license and passport
- Ability to lift up to 70 lbs and perform physically demanding tasks
- Willingness to work overtime and occasional weekends
COMPENSATION & BENEFITS
- Base Compensation: $33–$36 per hour, depending on experience, plus overtime
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401(k) plan with company matching contributions
- Paid time off (PTO) and disability insurance
- Tuition reimbursement for approved educational programs
- Ongoing career development and training opportunities
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception and ability to adjust focus.
Salary : $33 - $36