What are the responsibilities and job description for the Front Desk Agent | Towanda Fairfield Inn position at Shaner Hotels?
Job Description
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !
About The Team
Shaner Hotels has an amazing opportunity at our 88-room Fairfield Inn & Suites located in Towanda, PA! Located off historic Route 6 along the Endless Mountain Region, the Fairfield Inn & Suites Towanda Wysox is an 88-room hotel offering an indoor pool, complimentary hot breakfasts every morning and 1,500 square feet of event space. Our convenient location offers guests convenient access to the Pennsylvania Grand Canyon, French Azilum Historic Site, Mount Pisgah State Park, and Bradford County Historical Society.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !
About The Team
Shaner Hotels has an amazing opportunity at our 88-room Fairfield Inn & Suites located in Towanda, PA! Located off historic Route 6 along the Endless Mountain Region, the Fairfield Inn & Suites Towanda Wysox is an 88-room hotel offering an indoor pool, complimentary hot breakfasts every morning and 1,500 square feet of event space. Our convenient location offers guests convenient access to the Pennsylvania Grand Canyon, French Azilum Historic Site, Mount Pisgah State Park, and Bradford County Historical Society.