NIGHT AUDITOR

Night Auditor
Sheraton Virginia Beach Oceanfront | Shamin Hotels

Are you dependable, detail-oriented, and at your best when others are winding down? At Sheraton Virginia Beach Oceanfront, we are looking for a Night Auditor who takes pride in delivering excellent guest service while keeping the hotel’s overnight operations accurate, organized, and secure.

As a Night Auditor, you are the overnight face of the hotel. You will welcome late arrivals, assist current guests, balance daily transactions, and help prepare the property for a smooth start to the next day. This role is ideal for someone who enjoys working independently, solving problems calmly, and creating a positive guest experience every time.

What You’ll Do

• Welcome guests with a warm, professional, and service-focused attitude
• Complete guest check-ins, check-outs, room assignments, and reservations
• Respond to guest questions, requests, and concerns promptly and courteously
• Balance and reconcile daily hotel revenue, payments, and reports
• Perform the nightly audit and ensure all financial transactions are accurate
• Prepare required reports for management and the next day’s operations
• Maintain front desk organization, cleanliness, and brand presentation
• Monitor hotel activity overnight and follow security and safety procedures
• Communicate important notes, guest issues, and operational updates to the day team
• Support a positive team environment and represent the hotel professionally at all times

What We’re Looking For

• Prior hotel front desk, night audit, guest service, or cash-handling experience preferred
• Strong customer service and communication skills
• Good computer skills and ability to learn hotel systems
• Strong attention to detail and accuracy with numbers
• Ability to work independently and stay organized during overnight shifts
• Dependable attendance and punctuality
• Professional demeanor and problem-solving mindset
• Flexibility to work nights, weekends, and holidays as needed

Why Join Shamin Hotels
At Shamin Hotels, we believe our associates make the difference. We are committed to creating an environment where associates are supported, developed, and recognized for the value they bring each day. Internal Shamin materials emphasize associate training, clear procedures, and accountability, and local Sheraton leadership is actively recognizing associates for memorable guest service.

Our TOP Values
We are looking for associates who live our TOP values every day through:

• Teaming Up
• Owning the role
• Passionately Serving

What You Can Expect

• Competitive pay
• Growth opportunities with Shamin Hotels
• Supportive team environment
• Opportunities to make a direct impact on the guest experience

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to use a computer and phone for extended periods
• Ability to occasionally lift, carry, push, or pull up to 25 pounds
• Ability to work overnight shifts in a fast-paced hotel environment

Equal Opportunity Employer
Shamin Hotels is an Equal Opportunity Employer. We are committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Essential Job Functions:

• Performs all audit procedures as set forth by the Hotel and company, on a daily basis.

• Performs and attributes all required audit reports.

• Verifies the status of all wake-up call requests and ensures they are properly handled.

• Balances all cash receipts and work performed during the audit shift.

• Prepares the front office for the ‘A’ shift and reset days business.

• Acts as a Guest Service representative during the night time hours.

• Acts as the manager on duty during the night time hours.

• Attends and actively participates in all front office meetings.

• Participates in all training and cross training programs.

• Acts as PBX operator during the audit shift.

• Assists breakfast attendants by setting up breakfast areas as needed.

• Performs other related duties as required.

• Takes the initiative to greet guests in a friendly and warm manner.

• Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.

• Knows and complies with all company policies and procedures pertaining to this position and its duties.

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.

• Own It: Be a role model, Embrace Responsibility and Keep Learning.

• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• High school diploma, GED certification or equivalent experience preferred.

• Bachelor’s Degree, and/or equivalent experience in a hotel or related field preferred.

• Must have basic Reading, Writing, and Math skills.

• 1-2 years of hotel front desk or night auditor experience preferred

• Customer Service Skills required.

• Financial management skills required.

• Brand systems knowledge preferred

Salary : $17