Night Auditor

Hilton Garden Inn Oceanfront  ·  3315 Atlantic Avenue, Virginia Beach, VA

• Overnight / Full Availability Required
• Full-Time
• PEP Experience Preferred

About Shamin Hotels

Shamin Hotels is one of the largest privately owned hotel management companies on the East Coast, with a portfolio spanning nationally recognized brands and a deep commitment to hospitality excellence. Our Oceanfront Region at Virginia Beach is at the heart of that mission — delivering exceptional guest experiences in one of the most dynamic markets on the Atlantic coast.

Our values — TOP

T

Teamwork

O

Ownership

P

Passion

Everything we do is grounded in Teamwork, Ownership, and Passion. Our Night Auditors are frontline ambassadors of these values — often the sole hotel representative during overnight hours, they own the guest experience and the operation from dusk to dawn.

Position summary

The Night Auditor is responsible for balancing daily financial transactions, completing the end-of-day audit process using the PEP property management system, and delivering outstanding guest service during overnight hours. This role requires calm, confident judgment in high-pressure situations — from handling late arrivals and billing discrepancies to managing emergencies and coordinating with on-call support when needed. You are the face of the hotel when everyone else has gone home.

What you'll do

• Complete the nightly audit process and reconcile all revenue, room charges, and departmental transactions using PEP
• Balance front desk cash drawer and prepare daily reports for management review
• Process check-ins, check-outs, and room changes with accuracy and professionalism at all hours
• Respond to guest inquiries, concerns, and complaints with urgency and empathy — resolving issues on the spot when possible
• Monitor hotel security, manage access logs, and respond appropriately to emergencies including medical incidents, fire alarms, and disturbances
• Coordinate with housekeeping and maintenance for overnight needs and early-morning readiness
• Communicate shift summary and outstanding items clearly to the morning team via written log and verbal handoff
• Maintain a clean, professional, and welcoming front desk environment throughout the shift
• Uphold all Hilton brand standards, Shamin Hotels policies, and Virginia Beach property regulations

Scheduling

This is an overnight position. Open availability is required, including weekends and holidays. Virginia Beach is a year-round destination with high seasonal demand — flexibility is essential to success in this role.

Compensation & benefits

• Competitive hourly wage commensurate with experience
• Health, dental, and vision benefits available for Full-Time Associates
• Hilton Team Member travel discount program
• Paid time off
• Growth opportunities within Shamin Hotels' expanding Oceanfront Region

Shamin Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Essential Job Functions:

• Performs all audit procedures as set forth by the Hotel and company, on a daily basis.

• Performs and attributes all required audit reports.

• Verifies the status of all wake-up call requests and ensures they are properly handled.

• Balances all cash receipts and work performed during the audit shift.

• Prepares the front office for the ‘A’ shift and reset days business.

• Acts as a Guest Service representative during the night time hours.

• Acts as the manager on duty during the night time hours.

• Attends and actively participates in all front office meetings.

• Participates in all training and cross training programs.

• Acts as PBX operator during the audit shift.

• Assists breakfast attendants by setting up breakfast areas as needed.

• Performs other related duties as required.

• Takes the initiative to greet guests in a friendly and warm manner.

• Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.

• Knows and complies with all company policies and procedures pertaining to this position and its duties.

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.

• Own It: Be a role model, Embrace Responsibility and Keep Learning.

• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• High school diploma, GED certification or equivalent experience preferred.

• Bachelor’s Degree, and/or equivalent experience in a hotel or related field preferred.

• Must have basic Reading, Writing, and Math skills.

• 1-2 years of hotel front desk or night auditor experience preferred

• Customer Service Skills required.

• Financial management skills required.

• Brand systems knowledge preferred

Salary : $17 - $18