Host/Hostess – Catch 31 Fish House & Bar

Hilton Virginia Beach Oceanfront

🕒 Position Overview
Job Title: Host/Hostess
Location: Catch 31 Fish House & Bar @ Hilton Virginia Beach Oceanfront
Schedule: Seasonal; must include weekends and holidays
Hours: Variable schedule based on business volume
Work Environment: Upscale oceanfront restaurant located right on the Virginia Beach boardwalk

📝 Position Summary

Catch 31 is seeking a friendly, polished, and guest-focused Host/Hostess to create an exceptional first impression for every guest. As the first point of contact, this role is responsible for welcoming guests, managing seating flow, assisting with reservations and waitlists, and helping deliver a warm, memorable dining experience from arrival to departure.

Job Functions

Welcome Guests

• Greet guests with a warm, friendly, and professional demeanor upon arrival

• Create a positive first impression through outstanding hospitality

• Escort guests or provide clear direction throughout the restaurant as needed

Provide Information

• Answer guest questions regarding restaurant hours, menu offerings, seating availability, and amenities

• Assist guests with reservations, wait times, and general restaurant information

• Direct guests to the appropriate team members when additional assistance is needed

Manage Waiting Areas

• Maintain an organized and welcoming entrance and waiting area

• Manage reservations, seating charts, and waitlists efficiently

• Communicate estimated wait times clearly and provide updates to waiting guests as needed

Assist with Special Requests

• Accommodate seating preferences, celebrations, accessibility needs, and other special requests whenever possible

• Communicate guest needs promptly and accurately to the restaurant team

Handle Guest Concerns

• Address guest questions or concerns with professionalism and courtesy

• Escalate issues to management when necessary to ensure timely resolution

Maintain Cleanliness and Presentation

• Keep the host stand, entryway, and waiting area clean, organized, and guest-ready

• Ensure menus and other materials are stocked and presentable

• Maintain a professional appearance in accordance with company standards

Promote Guest Satisfaction

• Deliver attentive, gracious service that enhances the overall dining experience

• Help create a welcoming atmosphere that encourages guests to return

• Support the team in delivering memorable experiences every day

We Live by Our “TOP” Values

T – TEAM UP: Collaborate, support others, and stay golden
O – OWN IT: Take pride, stay accountable, and never stop learning
P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences

We’re looking for team members who bring these values to life every day.

Why Work with Us?

💰 Competitive Pay
🏨 Travel Discounts for team members and eligible family
🎟️ Shamin Perks – Save on gym memberships, movie tickets, amusement parks, rental cars, and more
💸 $200 Referral Bonus after your referral completes 30 days
🌊 Work in a lively, high-energy oceanfront restaurant with an incredible boardwalk view

Note: This may be a seasonal or part-time position. Full-time benefits such as health insurance, PTO, and 401(k) do not apply unless otherwise specified.

About Shamin Hotels

Shamin Hotels is the largest hotel owner and operator in Virginia, with 70 hotels across multiple states. Founded in 1978, our continued growth is powered by passionate service, strong teamwork, and opportunities for our people to succeed.

Shamin Hotels is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Only those selected for interviews will be contacted.

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

Salary : $14